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Find a Location

USA Insulation of Cleveland has 1 locations, listed below.

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    Business ProfileforUSA Insulation of Cleveland

    Insulation Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/21/2005

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    31920 Vine St, Willowick, OH 44095-3569
    BBB File Opened:
    3/8/1999
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    4/19/1985
    Accredited Since:
    5/21/2005
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • USA Enterprises LLC
    • USA Insulation Co.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Patrick J. Pitrone, President
    • Mr. Aaron Jais, General Manager/Senior Planner/Buyer
    • Jack Jones, General Manager
    Contact Information

    Principal

    • Jack Jones, General Manager

    Customer Contact

    • Jack Jones, General Manager
    Additional Contact Information

    Fax Numbers

    • (440) 602-9866
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We hired them to insulate all exterior walls. When they came in mid February, they got right to work making a huge mess. They injected the liquid foam into the walls from outside, as they said they would. While doing so, they broke one of our window shutters. We were told the external holes would be plugged and painted over. They only smeared some foam over it. But the real problem was that the foam appeared to be mixed improperly and was omitting an noxious odor. They insisted that it was non toxic, but the company they referred to for safety tested denied any officiaton with them. We were forced to move our family of 7 out of our house for 3 months while the liquid set. We had another insulation company check the work. The walls had only been partially insulated. He could not tell if it properly set up after 3 months of sitting. The liquid also caused a type of water damage to our living room ceiling. They said they would reimburse us for a quart of paint, but never did. We told them of the poor quality of install and that we were not satisfied. They offered to come back and redo the missed areas, but we don’t want to risk moving out for another 3 months. We asked for a refund, They said it wasn’t their problem.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marianne M.

    1 star

    02/12/2023

    I am sorry to have to say don’t waste your money on USA Insulation. I spent $6,000.00 very hard-earned and saved dollars to have my house insulated and there is no difference now than there was before they did it. In some areas it is worse. I specifically asked that particular attention be paid to the area around 2 west-facing front windows where a breeze blew into the house and after the job was completed, there was no reduction in the breeze at all. There is more cold air coming in near a picture window in the kitchen, another area I specifically asked for special attention, and there are now 2 draughts coming in right where people sit on the couch, and in one of the bedrooms when lying in the bed. The salesman’s statement that the dishes in my cupboard would no longer be cold once they insulated that outer wall was untrue: they are as cold as ever. It makes me feel sick to my stomach and cry to have paid so much for nothing. Also, this was done in December, a date they selected, and I was assured that the fumes would not be harmful and would dissipate within a day or two: we had headaches from it. I did call and ask that they come back in the spring and finish the job and never got a call back, but got a thank you card with a request to recommend USA Insulation, which I cannot.

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