BBB Accredited Business sinceAdditional Locations
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United Consumer Financial Services Company is a Sales Finance Company providing financing for consumers retail purchases of various goods and services.
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A BBB Accredited Business since
BBB has determined that United Consumer Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for United Consumer Financial Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 83 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||30|
|Total Closed Complaints||83|
Additional Complaint Information
Located in Westlake, Ohio, this company markets its services nationally.
Complaints generally involve billing disputes. Some complaints challenge the terms of the final payout amount of the contract and, in many cases, the company negotiated an amicable resolution to all complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce / Division of Financial Institutions
77 South High Street, 21st Floor, Columbus OH 43215-6120
Phone Number: (614) 728-8400
Fax Number: 614-728-0380
Type of Entity
Business ManagementMr. James S. Barnhart, Director of Collections Mr. William J. Ciszczon, Vice President & Treasurer Mr. Timothy Spencer , Director Of Compliance
Consumer Finance & Loan Companies
Alternate Business NamesUCFS UDFI United Consumer Financial Services Company United Direct Finance Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview