This Business is not BBB accredited

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BBB Accreditation

On 4/19/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

6A. Promptly respond to all complaints forwarded by BBB by:

1. Resolving the complaint directly with the complainant and notifying BBB, or
2. Providing BBB with a response that BBB determines:
   • is professional,
   • addresses all of the issues raised by the complainant,
   • includes appropriate evidence and documents supporting the business' position, and
   • explains why any relief sought by the complainant cannot or should not be granted.

8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On April 19, 2012 this business's accreditation in the BBB was revoked by BBB's Accreditation Committee of the BBB's Board of Directors due to its failure to adhere to the BBB requirements, to promptly respond to and resolve all complaints, maintain at least a B rating at the accrediting BBB and maintain a level of financial responsibility which is not of such a nature as to unfavorably affect public opinion of the BBB.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Friar Home Improvement include:

• 11 complaints filed against business
• 1 complaint filed against business that was not resolved
• 1 serious complaint filed against business
• BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for Friar Home Improvement include:

• Length of time business has been operating.
• Response to 11 complaint(s) filed against business.
• BBB has sufficient background information on this business.