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BBB Business Review

This Business is not BBB accredited

Alliance Construction & Roofing

Additional Locations

Phone: (317) 503-9389 26701 Lake Rd., Bay Village, OH 44140 http://allianceconstructionandroofing.com/ Facebook

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BBB Accreditation

On 4/19/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On April 19, 2012 this business's accreditation in the BBB was revoked by BBB's Accreditation Committee of the BBB's Board of Directors due to its failure to adhere to the BBB requirement to  promptly respond to and resolve all complaints forwarded by BBB. 

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Alliance Construction & Roofing include:

  • Length of time business has been operating
  • 7 complaints filed against business
  • Failure to respond to 4 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • 5 serious complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Alliance Construction & Roofing
See Trends in Complaints on Alliance Construction & Roofing

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alliance Construction & Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Alliance Construction & Roofing

Additional Information

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BBB file opened: June 07, 2011 Business started: 01/01/2008 in IN Business incorporated: 04/25/2011 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Morris Jones, Owner
Contact Information
Principal: Mr. Morris Jones, Owner
Business Category

Construction & Remodeling Services Gutters & Downspouts Roofing Contractors Siding Contractors

Out of Business

BBB has had returned mail from the company's location in Westlake, Ohio. The company's current operating status is unknown. E-mail and phone appears to still be active as of April 17, 2012. 

BBB will update this as more information becomes available.   

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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