Business ProfileforCompSource, Inc.

I purchased the ******* ****** ********* ****** ****** through CompSource on 2/14/23, for the amount of $817.60. Prior to purchasing this product, CompSource's agent re-assure me that they were an authorized re-seller for ******* and I would have a full warranty with the product if case anything went wrong. To my surprise, about three weeks ago my ******* router started malfunctioning. I called ******* and they informed me that because my router was purchased from an un-authorized re-seller, they are not able to exchange the product, provide me any type of technical support, or any exchanges. As a onetime courtesy, they provided me free technical support, and they concluded that the router is defective, and they do not have a fix for it. However, they will not provide me with an exchange, or a refund back to my Bank Card. They directed me back to CompSource who should provide a full refund, as they should have clearly informed me about the warranty policy for un-authorized re-sellers. I contacted CompSource right away, and they brutally denied me any type of refund since the product was purchased over 30 days ago. CompSource directed me back to Netgear, letting me know that the product should have a warranty. I called back ******* back, and they clearly said, "THIS IS NOT TRUE", CompSource is not one of our Authorize Re-sellers and I do not have a warranty. They wrote this to me in an email which I have uploaded with this complaint. So, I am now a customer with a dead product that I spent $817.60 for, and no one wants to give me my money back. This was clearly a misrepresentation from CompSource. All customers should be clearly informed about not having a warranty with ******* if the product is purchased through CompSource. For this reason, I am asking CompSource to provide me a full refund for this non-working product that does not have any type of warranty at all by ******** Please see email and purchase receipt attached.