BBB Business Review

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This business is not BBB accredited.

Ascendtech Inc.

Phone: (216) 458-1101 Fax: (440) 946-1101 View Additional Phone Numbers 4772 E. 355th St., Willoughby, OH 44094

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ascendtech Inc. include:

  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Ascendtech Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 22 complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 15
Total Closed Complaints 22

Additional Complaint Information

Complaints concern purchases made at computer shows, online, or at the company's retail store. Complaint allegations concern receipt of defective merchandise, missing components, and merchandise that appears to have been refurbished but was assumed to be new when ordered.

This company sells a variety of new, used, surplus, and recertified items. Consumers should contact the company before finalizing their purchase to ensure that the item they are purchasing meets their expectations. All orders are subject to a 20% cancelation fee and returns are subject to a 20% restocking fee. As with any online purchase, consumers should read carefully all the statements in the Terms and Conditions page before purchasing.

Customer Reviews Summary Read customer reviews

56 Customer Reviews on Ascendtech Inc.
Customer Experience Total Customer Reviews
Positive Experience 47
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 56

Additional Information

BBB file opened: March 17, 2003 Business started: 06/15/2002 Business incorporated 08/09/2002 in OH
Type of Entity


Business Management
Mr. Gary Lapin
Contact Information
Customer Contact: Mr. Gary Lapin
Business Category

Computers - Dealers

Alternate Business Names
AscendTech, Inc. Asendtek
Industry Tips
Computer Sales & Services

Customer Review Rating plus BBB Rating Summary

Ascendtech Inc. has received 4.12 out of 5 stars based on 56 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.