BBB Business Review
This Business is not BBB accredited
Phone: (216) 458-1101 Fax: (440) 946-1101 View Additional Phone Numbers 4772 E. 355th St., Willoughby, OH 44094
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for AscendTech, Inc. include:
- 30 complaints filed against business
- 3 serious complaints filed against business
Factors that raised the rating for AscendTech, Inc. include:
- Length of time business has been operating.
- Response to 30 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||30|
Additional Complaint Information
Complaints concern purchases made at computer shows, online, or at the company's retail store. Complaint allegations concern receipt of defective merchandise, missing components, and merchandise that appears to have been refurbished but was assumed to be new when ordered.
This company sells a variety of new, used, surplus, and recertified items. Consumers should contact the company before finalizing their purchase to ensure that the item they are purchasing meets their expectations. All orders are subject to a 20% cancelation fee and returns are subject to a 20% restocking fee. As with any online purchase, consumers should read carefully all the statements in the Terms and Conditions page before purchasing.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||61|
Type of Entity
Business ManagementMr. Igor Lapinskiy, C.E.O. Mr. Gary Lapin Mr. Val Sak, General Manager
Computers - Dealers