BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for North Shore Agency include:
- Length of time business has been operating
- 65 complaints filed against business
- Failure to respond to 1 complaint filed against business
- Government action(s) against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||65|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints regarding attempts at debt collection for products and services allegedly never ordered, never received or not renewed by the consumer.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Engerman, President Ms. Cathy Burgard, Consumer Affairs - Team Leader Mr. Kevin Goodman, EVP / General Counsel
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357 http://www.ftc.gov
Ohio Attorney General - Cleveland Office 615 Superior Ave. West, 11th Floor, Cleveland OH 44113 Phone Number: (216) 787-3030 http://www.ag.state.oh.us
Any complaints filed against this company are forwarded directly to its parent, NCO Financial Systems (Horsham, PA), for response.