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This Business is not BBB accredited

North Shore Agency

Additional Locations

Phone: (866) 486-2424 9525 Sweet Valley Drive, Building A, Valley View, OH 44125 View Additional Email Addresses ! There is an alert on North Shore Agency !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for North Shore Agency include:

  • Length of time business has been operating
  • 65 complaints filed against business
  • Failure to respond to 1 complaint filed against business
  • Government action(s) against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 61
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 65

Additional Complaint Information


BBB files indicate that this business has a pattern of complaints regarding attempts at debt collection for products and services allegedly never ordered, never received or not renewed by the consumer.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on North Shore Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 27, 2012 Business started: 08/17/2011 in NY Business started locally: 08/17/2011 Business incorporated: 08/17/2011 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Engerman, President Ms. Cathy Burgard, Consumer Affairs - Team Leader Mr. Kevin Goodman, EVP / General Counsel
Contact Information
Principal: Mr. Robert Engerman, President
Customer Contact: Mr. Kevin Goodman, EVP / General Counsel
Business Category

Collection Agencies

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357 http://www.ftc.gov

Ohio Attorney General - Cleveland Office 615 Superior Ave. West, 11th Floor, Cleveland OH 44113 Phone Number: (216) 787-3030 http://www.ag.state.oh.us

Additional Information


Any complaints filed against this company are forwarded directly to its parent, NCO Financial Systems (Horsham, PA), for response.

Industry Tips
Debt Collection
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BBB Complaint Process

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