BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

National Enterprise Systems

Additional Locations

Phone: (440) 542-1360 Fax: (440) 248-3528 View Additional Phone Numbers 29125 Solon Rd., Solon, OH 44139 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company manages and collects past due debts and accounts receivables from nationwide company clients.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National Enterprise Systems include:

  • Length of time business has been operating
  • Response to 133 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

133 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 111
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 133

Additional Complaint Information

The Solon, Ohio location is the national headquarters for the company which services consumers nationwide. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based upon national complaint activity.

This report reflects numerous patterns of complaints including: allegations of rude and threatening behavior on the part of company representatives; allegations the company had attempted to collect payment for debts unknown by the consumer; allegations the company did not provide information requested by consumers.

The company has been responsive to all complaints. In cases where the debt was acknowledged, attempts were made to negotiate a payment plan with the consumer. In cases where the debt was disputed, the account was returned to the company's client and no negative information was submitted to any of the credit reporting agencies.

In November of 2010 the BBB met with company representatives and discussed the new procedures being implemented to assure compliance with the Fair Debt Collection Practices Act (FDCPA). These steps include the expansion of the Compliance Department, ongoing training of staff and the implementation of an enhanced phone monitoring system.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on National Enterprise Systems
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: March 15, 1988 Business started: 07/02/1987 in OH Business incorporated 07/02/1987 in OH
Type of Entity


Business Management
Mr. Ernest R. Pollak, President Ms. Angela Caler , Compliance Manager Ms. Ellen Pollak, Vice President Mr. Eric Thut, Manager, Regulatory Compliance
Contact Information
Principal: Mr. Ernest R. Pollak, President
Customer Contact: Mr. Eric Thut, Manager, Regulatory Compliance
Business Category

Collection Agencies

Alternate Business Names
National Enterprise Collectors NES NES of Ohio
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357

Industry Tips
Debt Collection

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.