BBB Business Review
This Business is not BBB accredited
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This company manages and collects past due debts and accounts receivables from nationwide company clients.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for National Enterprise Systems include:
- Length of time business has been operating
- Response to 132 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||132|
Additional Complaint Information
The Solon, Ohio location is the national headquarters for the company which services consumers nationwide. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based upon national complaint activity.
This report reflects numerous patterns of complaints including: allegations of rude and threatening behavior on the part of company representatives; allegations the company had attempted to collect payment for debts unknown by the consumer; allegations the company did not provide information requested by consumers.
The company has been responsive to all complaints. In cases where the debt was acknowledged, attempts were made to negotiate a payment plan with the consumer. In cases where the debt was disputed, the account was returned to the company's client and no negative information was submitted to any of the credit reporting agencies.
In November of 2010 the BBB met with company representatives and discussed the new procedures being implemented to assure compliance with the Fair Debt Collection Practices Act (FDCPA). These steps include the expansion of the Compliance Department, ongoing training of staff and the implementation of an enhanced phone monitoring system.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMr. Ernest R. Pollak, President Ms. Angela Caler , Compliance Manager Ms. Ellen Pollak, Vice President Mr. Eric Thut, Manager, Regulatory Compliance
Alternate Business NamesNational Enterprise Collectors NES NES of Ohio
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357 http://www.ftc.gov