Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

McCarthy, Burgess & Wolff, Inc.

Additional Locations

Phone: (440) 735-5100 Fax: (440) 439-5941 View Additional Phone Numbers 26000 Cannon Rd., Cleveland, OH 44146

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides commercial, business-to-business, debt collection services and is the affiliate of MB&W Consumer Collections, Inc (aka, A Much Better Way), who provides consumer debt collection services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that McCarthy, Burgess & Wolff, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for McCarthy, Burgess & Wolff, Inc. include:

  • Length of time business has been operating
  • Response to 87 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 78
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 87

Additional Complaint Information

This report reflects combined complaint activity for the company's three locations in Cleveland, Middleburg Heights and Columbus, Ohio.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on McCarthy, Burgess & Wolff, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: April 09, 2001 Business started: 05/10/1980 in OH Business incorporated 05/20/1980 in OH
Type of Entity


Business Management
Mr. Stephen Wolff, COO Ms. Freida Burgess Wolff, President Randi L Nine, In House Counsel Ms. Sally Schmidt Ms. Monica Zeman, Controller
Contact Information
Principal: Mr. Stephen Wolff, COO
Customer Contact: Ms. Monica Zeman, Controller
Business Category

Collection Agencies

Alternate Business Names
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357

Ohio Attorney General - Main Office - Columbus State Office Tower, 30 E. Broad Street, 17th Floor, Columbus OH 43215-3428 Phone Number: 800-282-0515

Business Management

Freida Burgess Wolff is also the President of MB&W Consumer Collections,Inc (aka, A Much Better Way), located in Middleburg Heights, Ohio.  A report for that company is available online at

Industry Tips
Debt Collection

Customer Review Rating plus BBB Rating Summary

McCarthy, Burgess & Wolff, Inc. has received 3.67 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.