BBB Business Review

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This business is not BBB accredited.

Credit Source Plus LLC

Phone: (216) 586-4902 Fax: (440) 756-7419 55 Erieview Plaza, Suite 612, Cleveland, OH 44114 View Additional Email Addresses ! There is an alert on Credit Source Plus LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Credit Source Plus LLC include:

  • Government action(s) against the business

Factors that raised the rating for Credit Source Plus LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Credit Source Plus LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 2012
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Jeter
Contact Information
Customer Contact: Ms. Nichole Anderson, Agent
Business Category

Collection Agencies Payment Processing Service

Alternate Business Names
Pinnacle Payment Services Velocity Payment Solutions
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357 http://www.ftc.gov

Ohio Attorney General - Cleveland Office 615 Superior Ave. West, 11th Floor, Cleveland OH 44113 Phone Number: (216) 787-3030 http://www.ag.state.oh.us

Business Management

On June 25, 2012, BBB was advised by this company, Credit Source Plus LLC, that it had acquired another company, Pinnacle Payment Services, in 2011 and have inherited all of their accounts.  A report for that company is available online at: www.bbb.org/cleveland/business-reviews/collection-agencies/pinnacle-payment-services-in-westlake-oh-92007021.

Industry Tips
Debt Collection
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.