BBB Accredited Business since

Sulco, Inc.

Additional Locations

Phone: (440) 729-5050 View Additional Phone Numbers 15240 Shedd Rd, Middlefield, OH 44062 https://www.facebook.com/SulcoChimneys/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Services: Safety inspections (L1 L2 & L3),
wood gas oil & pellet stove appliances servicing & installation.

The following refers to services offered to chimneys:
Safety inspections, sweep, stone & brick repairs & restoration,
water repellents and coating applications, flue liners and restoration,
caps and dampers.

The following refers to services offered to fireplaces:
Repairs & replacements, remodeling with new brick and stone faces,
wood gas & pellet insert installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sulco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sulco, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sulco, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 2007 Business started: 10/01/2004 in OH Business incorporated 04/12/2004 in OH
Type of Entity

Corporation

Business Management
Mr. Tom Sulzer, Owner
Contact Information
Principal: Mr. Tom Sulzer, Owner
Business Category

Chimney Builders & Repair Waterproofing Contractors Chimes & Bells Fireplaces Chimney Cleaning Fire Protection Consultants Fire Protection Equipment & Supplies

Industry Tips
Home Improvements

Customer Review Rating plus BBB Rating Summary

Sulco, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 15240 Shedd Rd

    Middlefield, OH 44062

  • PO Box 161

    Chesterland, OH 44026

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Sulco repaired the plaster wall on the south side of our house. But they never finished the paint job that was promised. We signed a second contract at the end of the job, paying him extra money, which included the painting that he never finished.

Desired Settlement: Finish painting the house.

Business Response:

Business response taken over the phone by BBB staff (**)

Tom S***** business owner has completed the job. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Sulco, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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