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This business is not BBB accredited.

Sulco, Inc.

Phone: (440) 729-5050 View Additional Phone Numbers PO Box 161, Chesterland, OH 44026 http://www.sulcochimneys.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Services: Safety inspections (L1 L2 & L3),
wood gas oil & pellet stove appliances servicing & installation.

The following refers to services offered to chimneys:
Safety inspections, sweep, stone & brick repairs & restoration,
water repellents and coating applications, flue liners and restoration,
caps and dampers.

The following refers to services offered to fireplaces:
Repairs & replacements, remodeling with new brick and stone faces,
wood gas & pellet insert installation.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sulco, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sulco, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2007 Business started: 10/01/2004 in OH Business incorporated 04/12/2004 in OH
Type of Entity

Corporation

Business Management
Mr. Tom Sulzer, Owner
Contact Information
Principal: Mr. Tom Sulzer, Owner
Business Category

Chimney Builders & Repair Waterproofing Contractors Chimes & Bells Fireplaces Chimney Cleaning Fire Protection Consultants Fire Protection Equipment & Supplies

Method(s) of Payment
MasterCard, Visa, Checks
Industry Tips
Home Improvements
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.