BBB Business Review

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This business is not BBB accredited.

North Coast Masonry

Phone: (216) 326-8174 5343 E 135th St, Garfield Hts, OH 44125 http://northcoastmasonry.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Residential and Commercial Services
Building Restoration
Tuck-Pointing of Brick, Stone and Block.
Rebuild or Repair Chimneys, Steps, Porches and Foundations.
We Install New Hand Rails or Repair Old Hand Rails.
We Install Chimney Caps and Dampers.
Retaining Walls and Pavers.
Replace Sidewalks and Concrete Steps.
Waterproofing and Repair of Basement Walls.
We Install New Chimney Flashing.
Roof Repairs.
We Also Install Ceramic, Mosaic, Porcelain and
Natural Stone Tile.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for North Coast Masonry include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for North Coast Masonry include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

7 Customer Reviews on North Coast Masonry
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: November 06, 2007 Business started: 01/01/2006 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Tim Laurenzi, Owner
Contact Information
Principal: Mr. Tim Laurenzi, Owner
Business Category

Chimney Builders & Repair Foundation Contractors Mason Contractors Roofing Contractors Tuck Pointing Chimney Cleaning

Products & Services

North Coast Masonry sells the following brand(s): Gelco Chimney Caps, Homesaver Pro Chimney Caps, and Chimney Saver.

North Coast Masonry offers the following product(s): Chimney Caps And Dampers., Home Saver Pro and Gelco

Method(s) of Payment
Cash or Check
Refund and Exchange Policy
Seven Year Warranty on all work
Business Management

According to Better Business Bureau files, the Principal of this company, Tim Laurenzi, is also Principal of North Coast Exteriors. For more information on that report, please refer to the report link below: 

              http://www.bbb.org/cleveland/business-reviews/roofing-contractors/north-coast-exteriors-in-garfield-hts-oh-92007069?bluerefx=1

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.