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Find a Location

Brooklyn Heights Cemetery Association has 1 locations, listed below.

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    Business ProfileforBrooklyn Heights Cemetery Association

    Cemetery
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1954

    Years in Business: 122

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4700 Broadview Rd, Cleveland, OH 44109-4620
    BBB File Opened:
    1/1/1947
    Years in Business:
    122
    Business Started:
    1/1/1902
    Business Incorporated:
    3/3/1902
    Accredited Since:
    2/1/1954
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CEO.0000000628 for this business, issued by Ohio Department of Commerce / Division of Real Estate. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Ohio Department of Commerce / Division of Real Estate

    77 South High Street, 20th Floor

    Columbus OH 43215

    (614) 466-4100

    Fax: (614) 6440584

    http://www.com.ohio.gov/real

    BBB records show a license number of CRC.0000980910 for this business, issued by Ohio Department of Commerce / Division of Real Estate. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Ohio Department of Commerce / Division of Real Estate

    77 South High Street, 20th Floor

    Columbus OH 43215

    (614) 466-4100

    Fax: (614) 6440584

    http://www.com.ohio.gov/real

    Type of Entity:
    Corporation
    Business Management
    • Mrs. Michelle E Shue, President
    Contact Information

    Principal

    • Mrs. Michelle E Shue, President

    Customer Contact

    • Mrs. Michelle E Shue, President
    Additional Contact Information

    Fax Numbers

    • (216) 485-5766
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My dad was buried in this cemetery on Monday September 26, 2022. The cemetery has not planted grass on the grave yet, I have stopped in the office 4 times, asking about it. I was told grass would be planted in a few weeks, that was in March, no one has done it yet. On April 14,a small plaque, about, 1x3 inches was paid for and supposed to be installed on the gravestone, with his expiration date, they have not bothered to do that either. I would estimate , to loosen the 2 screws, and put the plaque on, would take about 5 minutes, but the owner says they are to busy i was told it would be installed " in a few days", I went back weeks later, and still asking have received no help. i talked to the cemetery owner, ******* ***** , who then informed me, it will be done, when they have time, and she will not give me any time it will be taken care of. She told me she was the owner, and would not commit to doing any of this in the near future These services of having grass planted and an expiation date have been paid for, and the owner does not want to fulfill her obligation
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bonnie

    1 star

    03/08/2024

    In July 2023 I buried my husband at Brooklyn Heights Cemetery, today ( March 7, 2024), I went to the cemetery because my parents are buried there and it was my mother‘s birthday. What I saw at my husband‘s grave, no grass, no dirt, filled with water. Since last July I have been to the office several times at the cemetery asking and almost begging for someone to seed my husband‘s grave, I was told it will be next week, it’ll be done by Monday, give us three or four more days and the last one it’ll be done by the end of September. Nothing was ever done . I am of the opinion that the people running this cemetery have absolutely no idea of the grieving process nor do they have any compassion for the grieving families of the deceased. I am having a bit of a hard time with my husband‘s death, but I am healing and go to the cemetery often. I would love it to be a place where I could remember my husband and all of our fond memories, we were married for 59 years. But the cemetery looks a mess. There are branches everywhere and it’s very hard sometimes to walk, there are leaves that were never raked up from the Fall in piles here and there I don’t know if they were blown or piled there. It’s just very sad to look at and it’s not a very dignified or serene place. I left the cemetery, crying all the way home, because I felt very guilty of placing my loving husband in a place that was supposed to be restful and peaceful but it’s nothing more than a hole in the ground. I have pictures but did not know how to upload them to here.

    Brooklyn Heights Cemetery Association Response

    03/15/2024

    Please accept my sincerest apologies regarding this matter. Usually we put seed down, but we picked up some sod to take care of this matter more quickly. Please try not to walk on the sod for a couple of months, especially if we have had a lot of rain. This could keep the sod from taking and create more issues. 


    Please let me know if you have any additional questions or concerns. Again, we deeply apologize for this oversight on our part. I have emailed you a photo of the grave, after the sod had been laid down.

    Customer Response

    03/19/2024

    I have received an apology from the cemetery. They sent me a picture of the grave filled in and sod planted on top. I am very satisfied and I thank them.

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