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BBB Business Review

BBB Accredited Business since 12/20/2005

Cavaliers Operating Co., LLC

Additional Locations

Phone: (216) 420-2000 Fax: (216) 420-2260 View Additional Phone Numbers 1 Center Court, Cleveland, OH 44115 http://www.theqarena.com

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Description

This firm owns the Cavaliers basketball team and manages the entertainment facility (the 'Q' Quicken Loans Arena) that hosts concerts and sporting events, including Cavaliers basketball and Lake Erie Monsters hockey games.

The mortgage company, Quicken Loans, is headquartered in Livonia, Michigan. A separate report through the BBB of Detroit & Eastern Michigan is available on Quicken Loans and may be accessed through our National website at www.bbb.org.

BBB Accreditation

A BBB Accredited Business since 12/20/2005

BBB has determined that Cavaliers Operating Co., LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cavaliers Operating Co., LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 11

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Cavaliers Operating Co., LLC
See Trends in Complaints on Cavaliers Operating Co., LLC

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cavaliers Operating Co., LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Cavaliers Operating Co., LLC

Additional Information

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BBB file opened: September 09, 1985 Business started: 01/01/1983 Business incorporated: 02/09/2005 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel Gilbert, Owner Mr. Len Komoroski, President
Contact Information
Principal: Mr. Daniel Gilbert, Owner
Business Category

Basketball Clubs Stadiums, Arenas & Athletic Fields Concert Halls Athletic Organizations

Alternate Business Names
Cleveland Cavaliers Lake Erie Monsters The "Q" Quicken Loans Arena
Business Management

According to information in BBB files, Mr. Daniel Gilbert is also a principal in Quicken Loans, Inc., which is headquartered in Livonia, Michigan.

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BBB Complaint Process

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