BBB Accredited Business sinceAdditional Locations
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This firm owns the Cavaliers basketball team and manages the entertainment facility (the 'Q' Quicken Loans Arena) that hosts concerts and sporting events, including Cavaliers basketball and Lake Erie Monsters hockey games.
The mortgage company, Quicken Loans, is headquartered in Livonia, Michigan. A separate report through the BBB of Detroit & Eastern Michigan is available on Quicken Loans and may be accessed through our National website at www.bbb.org.
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A BBB Accredited Business since
BBB has determined that Cavaliers Operating Co., LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cavaliers Operating Co., LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Daniel Gilbert, Owner Mr. Len Komoroski, President
Basketball Clubs Stadiums, Arenas & Athletic Fields Concert Halls Athletic Organizations
Alternate Business NamesCleveland Cavaliers Lake Erie Monsters The "Q" Quicken Loans Arena
According to information in BBB files, Mr. Daniel Gilbert is also a principal in Quicken Loans, Inc., which is headquartered in Livonia, Michigan.