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BBB Business Review

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BBB Accredited Business since

Cavaliers Operating Co., LLC

Additional Locations

Phone: (216) 420-2000 Fax: (216) 420-2260 View Additional Phone Numbers 1 Center Court, Cleveland, OH 44115

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm owns the Cavaliers basketball team and manages the entertainment facility (the 'Q' Quicken Loans Arena) that hosts concerts and sporting events, including Cavaliers basketball and Lake Erie Monsters hockey games.

The mortgage company, Quicken Loans, is headquartered in Livonia, Michigan. A separate report through the BBB of Detroit & Eastern Michigan is available on Quicken Loans and may be accessed through our National website at

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cavaliers Operating Co., LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cavaliers Operating Co., LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cavaliers Operating Co., LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 09, 1985 Business started: 01/01/1983 in OH Business incorporated 02/09/2005 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel Gilbert, Owner Mr. Len Komoroski, President
Contact Information
Principal: Mr. Daniel Gilbert, Owner
Business Category

Basketball Clubs Stadiums, Arenas & Athletic Fields Concert Halls Athletic Organizations

Alternate Business Names
Cleveland Cavaliers Lake Erie Monsters The "Q" Quicken Loans Arena
Business Management

According to information in BBB files, Mr. Daniel Gilbert is also a principal in Quicken Loans, Inc., which is headquartered in Livonia, Michigan.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.