Business ProfileforKeyBank

There is something fundamentally wrong with Keybank and their employees! I had scheduled an appointment for Saturday, the 6th, with ****** ********* to open a business account. When I arrived, I was met by ****** *******, whom I informed that I had an appointment with ****** *********. ****** informed me that ****** ********* wasn't in that day (mind you, this is the second time that I've scheduled an appointment with a teller that did not show up, nor is originally from that branch). While ****** ******* was in the process of inputting our business name on the computer, I informed him that our business name had changed and that we no longer go by the business name that shows on the "initial" IRS Paperwork that I provided him, but that he's able to see our former business name with our new business name on the Utah Business Search site; ****** was able to verify the information. However, ****** insisted with attitude that he "has to" input our former business name and that he had to go off of the initial IRS Paperwork that I had provided him (to say that I was bewildered is an understatement). I attempted to reason with ****** that it wouldn't make any sense for him to create a business account for us with our former business name when our direct deposits, clients and even the STATE OF UTAH DEPARTMENT OF COMMERCE utilizes our updated business name (All I could think about at the time was why the push back, why the attitude, what is going on here, what did I do to deserve this, is this some form of discrimination?!). ****** eventually conceded and informed me that he'll update our business name ?? the next business day when he comes in and that the name changed should be updated within 24 hours. (Our business name has not been updated)