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      Country
          Country

          Find a Location

          KeyBank has 306 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • KeyBank

              127 Public Sq Cleveland, OH 44114-1217

              BBB Accredited Business
            • Key Bank

              74 Brookside Ave. Chester, NY 10918

            • Key Bank

              5 Maple Avenue Warwick, NY 10990

            • Key Bank

              11 East 22nd Street New York, NY 10010

            • Key Bank

              Route 211 Middletown, NY 10940

            Business ProfileforKeyBank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:

            Due to recent Covid-19 unemployment concerns, Key Bank has provided the below link information to assist those with additional information during this time. 

            Key2Benefits

             

            At-a-glance

            Customer Reviews

            1.15/5stars

            Average of 156 Customer Reviews

            Customer Complaints

            267 complaints closed in last 3 years

            80 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1933

            Years in Business: 95

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            KeyBank offers the following products and services:

            PERSONAL: Checking and Savings Accounts, Certificates of Deposit (CDs), Credit Cards, Mortgages, and Loans for Home Equity, Auto, or Personal Loans & Lines of Credit

            BUSINESS BANKING SOLUTIONS: Business Checking or Savings, Business CD, Key Business Online Tools & Resources. BORROWING SOLUTIONS including Lines of Credit, Business Credit Cards, Financing Equipment, Leasing Equipment, and SBA. COLLECTING PAYMENTS including Electronic Payments & Invoices, Merchant Services, Key Capture, Fraud Protection, and Lockbox. MAKING PAYMENTS, Electronic Payments & Invoices, Wires, Purchasing Cards, Account Reconcilement, Automated Tax Payments

            INVESTING & INSURANCE: Annuities, Mutual Funds, Cash & Cash Equivalents, Roth & Traditional IRAs, Education Planning, Personal Insurance Solutions

            Business Details

            This is a multi-location business.

            Find a Location

            KeyBank has 306 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • KeyBank

                127 Public Sq Cleveland, OH 44114-1217

                BBB Accredited Business
              • Key Bank

                74 Brookside Ave. Chester, NY 10918

              • Key Bank

                5 Maple Avenue Warwick, NY 10990

              • Key Bank

                11 East 22nd Street New York, NY 10010

              • Key Bank

                Route 211 Middletown, NY 10940

              BBB File Opened:
              1/1/1933
              Years in Business:
              95
              Business Started:
              1/1/1929
              Business Started Locally:
              1/1/1994
              Business Incorporated:
              12/31/1958
              Accredited Since:
              1/1/1933
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of Charter: 14761 for this business, issued by U.S. Comptroller of the Currency. The expiration date of this license is 12/31/2024.

              These agencies may include:

              U.S. Comptroller of the Currency

              250 E Street SW

              Washington DC 20219

              (202) 874-5000

              http://www.occ.treas.gov

              BBB records show a license number of 17534 for this business, issued by Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office

              500 West Monroe Street, Suite 3300

              Chicago IL 60661

              (312) 382-6000

              Fax: (312) 3826901

              http://www.fdic.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Key Investment Services
              • Ameritrust
              • Society Mortgage
              • KeyCorp
              • K M I Mortgage
              • Key Services Corp
              • Ameritrust Co.
              • Ameritrust Company N.A.
              • Investment Management & Trust Services
              • Key Recovery
              • KeyBank National Association
              • Key Home Equity Services
              • Key Direct
              • Key Home Improvement Services
              • Merchant Services
              • KeyBank Home Equity Services
              • Key Equipment Finance
              Business Management
              • Mr. Chris Gorman, Chairman & CEO
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              267 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/23/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I have a keybank account. That account includes fraud protection. In the summer, I returned a dress to a business and they never refunded me my money. The location of the business closed therefore the store claimed they never received the return. This was an outright lie as the dress never physically left the store. The business made us wait until the wrong dress was delivered and we went to the physical location to perform the return, never even taking possession. We were told they issue a mailed check which never arrived. I had correspondence with the business which ended when they closed. The parent business refused a refund and keybank refused my claims and took almost $800.00 from my account. Since, I have poured every dime I have into digging out the account but they keep charging me fees as I cannot control the automatic charges that come out and they have been charging astronomical fees as a result of me being overdrawn. Prior to this point, there was never an issue with my account.
              Read More

              Customer Reviews

              156 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christopher V

              03/08/2024

              One of the worst banks I have ever had to do business with. They won't answer their phone at all. Their mobile app does not work, and I cannot use my card on gpay. They have next to no customer support, their banks all close at the wee hours of the morning, making it physically impossible to use the bank or ever speak to a real person. This is not a banking company, this is a scam company.

              Local BBB

              BBB Serving Greater Cleveland

              BBB Reports On

              BBB reports on known marketplace practices.

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