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BBB Accredited Business since


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Phone: (216) 813-5850 Fax: (216) 357-6248 View Additional Phone Numbers 127 Public Square. OH 01 27 5601, Cleveland, OH 44114 View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that KeyBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for KeyBank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 218 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

218 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 89
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 117
Total Closed Complaints 218

Additional Complaint Information

The 127 Public Square location in Cleveland, Ohio is the national headquarters for Key Corporation. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for Key Bank nationally.

Complaints are generally related to credit and billing issues or customer service issues. The company is responsive to all issues presented by the BBB and provides a reply to complaints directly to the consumer. However, citing privacy concerns, the specific details of how a complaint is resolved are generally not provided to the BBB.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on KeyBank
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 1933 Business started: 01/01/1929 in NY Business started locally: 01/01/1994 Business incorporated: 12/31/1958 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Comptroller of the Currency
250 E Street SW, Washington DC 20219
Phone Number: (202) 874-5000

Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office
500 West Monroe Street, Suite 3300, Chicago IL 60661-3697
Phone Number: (312) 382-6000
Fax Number: 312-382-6901

Type of Entity


Business Management
Ms. Laura Karter, Client Relations, Manager, VP Ms. Beth E. Mooney, CEO Mr. Thomas C. Stevens, Vice Chairman and CAO Ms. Kathy McCrone, Executive Client Relations Ms. Jeanette Piatek, Executive Client Relations
Contact Information
Customer Contact: Client Relations Department
Principal: Ms. Laura Karter, Client Relations, Manager, VP
Principal: Ms. Beth E. Mooney, CEO
Principal: Mr. Thomas C. Stevens, Vice Chairman and CAO
Business Category

Banks Credit Cards & Plans Investment Advisory Service

Alternate Business Names
Ameritrust Ameritrust Co. Ameritrust Company N.A. Investment Management & Trust Services K M I Mortgage Key Direct Key Equipment Finance Key Home Equity Services Key Home Improvement Services Key Investment Services Key Recovery Key Services Corp KeyBank Home Equity Services KeyBank National Association KeyCorp Merchant Services Society Mortgage
Industry Tips
Credit Card Offers Financial Planning

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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