BBB Business Review
BBB Accredited Business since
Phone: (216) 813-5850 Fax: (216) 357-6248 View Additional Phone Numbers 127 Public Square. OH 01 27 5601, Cleveland, OH 44114 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that KeyBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for KeyBank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 218 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||117|
|Total Closed Complaints||218|
Additional Complaint Information
The 127 Public Square location in Cleveland, Ohio is the national headquarters for Key Corporation. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for Key Bank nationally.
Complaints are generally related to credit and billing issues or customer service issues. The company is responsive to all issues presented by the BBB and provides a reply to complaints directly to the consumer. However, citing privacy concerns, the specific details of how a complaint is resolved are generally not provided to the BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office
500 West Monroe Street, Suite 3300, Chicago IL 60661-3697
Phone Number: (312) 382-6000
Fax Number: 312-382-6901
Type of Entity
Business ManagementMs. Laura Karter, Client Relations, Manager, VP Ms. Beth E. Mooney, CEO Mr. Thomas C. Stevens, Vice Chairman and CAO Ms. Kathy McCrone, Executive Client Relations Ms. Jeanette Piatek, Executive Client Relations
Banks Credit Cards & Plans Investment Advisory Service