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BBB Business Review

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BBB Accredited Business since

United States Warranty Corporation

Phone: (800) 233-9878 Fax: (800) 453-5678 View Additional Phone Numbers 6150 Parkland Boulevard Suite 100, Cleveland, OH 44124

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers extended service warranties on recreational, sport and transit vehicle products. These warranties are available through the participating dealerships or directly through the company.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that United States Warranty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for United States Warranty Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on United States Warranty Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 23, 1994 Business started: 01/01/1974
Type of Entity


Business Management
Mr. Terry A. Landis, President
Contact Information
Principal: Mr. Terry A. Landis, President
Customer Contact: Ms. Jodi Latshaw, Director of State Compliance
Business Category

Auto Warranty Processing Service Auto Warranty Plans

Method(s) of Payment
Check or Credit Card
Refund and Exchange Policy
Based on specific state laws and is listed in the specific service contract purchased.
Alternate Business Names
Eagle Extended Service Protection Corporation United States Warranty E.S.P. Corporation
Industry Tips
Auto Extended Service Agreements

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.