BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
Back to Top
This business has been a BBB Accredited Business since June 2003. This means it supports BBB's services to the public and meets our .
BBB Rating
Back to Top
Business Contact & Profile
Back to Top
|
Business Name:
|
|
|
Business Address:
|
28601 Chagrin Blvd., Ste. 400
Woodmere, OH 44122
See the location on a Mapquest Map
See the location on a Google Map
|
|
Original Business Start Date:
|
5/31/1995
|
|
Type of Entity:
|
Corporation
|
|
Incorporated:
|
1995 in OH
|
|
Principal:
|
Lee M. Hoffman, President
|
|
Phone Number:
|
(216) 464-6744
(216) 245-0576
(800) 248-4258
(888) 464-3774
|
|
Fax Number:
|
(216) 464-2669
|
|
BBB Accreditation:
|
This business is a BBB Accredited Business
|
|
Date Accredited by BBB:
|
|
|
Type of Business:
|
AUTO WARRANTY PROCESSING SERVICE
EXTENDED WARRANTY CONTRACT SERVICE COMPANIES
INSURANCE-MARINE
|
|
Website Address:
|
Products & Services
Back to Top
This company specifies in auto, marine, RV, Power sport vehicle warranties, and service contracts.
Business Management
Back to Top
Mr. Lee M. Hoffman , President
Mr. Warren L. Udisky , General Counsel
Mr. Christopher Page
Licensing
Back to Top
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Insurance ((614) 644-2658 )
Customer Complaint History
Back to Top
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 12 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 12 complaint(s) closed in the last 36 months, 6 were closed in the last 12 months.
These complaints concerned:
|
1
|
|
regarding
Contract Disputes
|
1
|
|
regarding
Contract Disputes
|
|
|
7
|
|
regarding
Guarantee Or Warranty Issues
|
3
|
|
regarding
Disputed warranty coverage and/or terms
|
|
1
|
|
regarding
Failure to honor service under the terms of warranties
|
|
3
|
|
regarding
Guarantee Or Warranty Issues
|
|
|
3
|
|
regarding
Refund Or Exchange Issues
|
1
|
|
regarding
Failure to honor promised refunds, exchanges, or credit
|
|
1
|
|
regarding
Failure to honor refund, exchange or credit policies
|
|
1
|
|
regarding
Refund Or Exchange Issues
|
|
|
1
|
|
regarding
Service Issues
|
1
|
|
regarding
Failure to honor service estimate or agreement
|
|
These complaints were closed as:
|
8
|
|
Administratively Closed
|
1
|
|
Administratively Closed
|
|
5
|
|
Administratively Judged Resolved
|
|
1
|
|
BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
|
|
1
|
|
BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
|
|
|
4
|
|
Resolved
|
2
|
|
Assumed Resolved
|
|
1
|
|
Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
|
|
1
|
|
Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
|
|
Government Action(s)
Back to Top
BBB has no information regarding government actions at this time.
Advertising Review
Back to Top
BBB has no information regarding advertising review at this time.
Industry Tips
BBB Copyright and Reporting Policy