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BBB Business Review

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BBB Accredited Business since

Willoughby Hills Auto Repair

Fax: (440) 585-0176 View Additional Phone Numbers 34801 Chardon Rd, Willoughby Hills, OH 44094 View Additional Web Addresses



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Description

This company provides maintenance and repair services as well as tire sales for automobiles and light trucks. Services include oil changes, brake service, complete mechanical repair, and diagnostic services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Willoughby Hills Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Willoughby Hills Auto Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Willoughby Hills Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 01, 1996 Business started: 11/01/1995 in OH Business incorporated 04/23/1995 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. John Fowle, Owner
Contact Information
Principal: Mr. John Fowle, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Tire Retread & Repair Wheel Alignment, Frame & Axle Service - Auto Auto Services Referral - Auto Repair Differentials - Automobile Auto Repair & Service - Airbags Auto Services - Oil & Lube Auto Repair - Suspension Automobile Pre-Paid Maintenance Plans Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Tire Repair Auto - Fleet Service Auto - Fleet Maintenance Tires - Commercial Sales & Service Auto Repair - Maintenance Auto Air Conditioning Auto Diagnostic Service

Products & Services

Willoughby Hills Auto Repair sells the following brand(s): AC Delco, Any Tire Brand, BF Goodrich, Cooper Tires, Dunlop, Goodyear, Hankook, Michelin, NAPA, Yokohama

Willoughby Hills Auto Repair offers the following product(s): Alignments, Batteries, Brakes, Engine Diagnostics, Exhaust System Repairs, Oil Changes, Radiator Hoses, Suspension & Steering Repairs, Tire Balance & Rotations, Tires, Tune Ups

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Debit Card, Personal Check, Cash, Goodyear credit card, NAPA EasyPay CareCareOne
Refund and Exchange Policy
Most of our repairs are backed by a limited lifetime parts and labor warranty. Certain wearable repairs such as brakes and light bulbs are backed with a 2 year/24,000 mile warranty. Your service advisor will inform on you on your warranty at the time of purchase.
Alternate Business Names
6 & 91 Auto Care
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.