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BBB Business Review

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BBB Accredited Business since

Madison Avenue Auto Service

Additional Locations

Phone: (216) 226-4100 Fax: (216) 226-5260 View Additional Phone Numbers 14588 Madison Ave, Lakewood, OH 44107 http://KNAPPSAUTOTOW.COM

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We offer high quality certified Auto Repair at an affordable price. We have ASE certified Master technicians meaning no job is to big. We have 24/7 Hr towing for your peace of mind and often times we will provide free towing with your auto repair. We are a family run business that has been serving the city of Lakewood and also the Cleveland area for 30 years now! Whether its straight off the new car lot or out of the history book we have the know how to get it running right!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Madison Avenue Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Madison Avenue Auto Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Madison Avenue Auto Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 10, 1989 Business started: 01/01/1985 in OH Business incorporated 06/24/1985 in OH
Type of Entity


Business Management
Mr. Jerry Knapp, President Mr. Jerry R Knapp II, Owner/manager Mr. Don Guera, Manager
Contact Information
Principal: Mr. Jerry Knapp, President
Principal: Mr. Jerry R Knapp II, Owner/manager
Business Category

Auto Repair & Service Brake Service Radiators - Automotive Towing - Automotive Transmissions - Automobile Auto Services Auto Accessories Auto Repair - Vintage Auto - Fleet Maintenance Auto Bumpers, Guards & Grilles Auto Air Conditioning Auto Diagnostic Service

Method(s) of Payment

We accept the following payments : Cash, Check (with ID) , Major credit Cards (visa, Master Card, American Express), Marthon Credit cards, and we also offer financing to qualified applicants 

Refund and Exchange Policy
All in house parts and labor is warrantied for 12,000 mile or 12 months (whichever comes first). Our warranty is a nationwide warranty that we always honor. We however do not warranty customer suplied parts. 
Alternate Business Names
Jerry Knapp Enterprises Inc. Knapp Enterprises Inc. Knapp's Madison Auto Madison Ave Auto Service Madison Ave. Auto Service Madison Avenue Auto Service & Towing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.