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BBB Business Review

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BBB Accredited Business since

Envirotest Systems Corp.

Additional Locations

Phone: (330) 963-4464 Fax: (330) 963-4478 View Additional Phone Numbers 4557 Industrial Pkwy, Cleveland, OH 44135

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company performs Ohio E-checks to test automobile emissions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Envirotest Systems Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company is headquartered in Twinsburg, Ohio, which is in the Akron BBB's service area. While the company's headquarters is located in the Akron BBB's service area, any complaints involving a Cleveland area location will be handled by the Cleveland BBB.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Envirotest Systems Corp. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

This report is based on compiled complaint activity for the 15 Cleveland area locations.

Consumers who believe their vehicle was damaged during the test process must first file a damage claim with Envirotest. Consumers may do this at the time of the test by calling Envirotest at 800-227-8378. Consumers may also send a letter to the main offices at 2180 Pinnacle Parkway, Twinsburg, Ohio 44087. A Claim Statement will be mailed to the consumer to be completed and returned.

If the firm disallows your claim or if you are dissatisfied with the proposed resolution, the firm has established an appeal process through the BBB's arbitration program. The case is heard by a third party, volunteer arbitrator supplied by, but not connected to, the BBB. The decision of the arbitrator is binding on both parties.

The firm has given proper consideration to past complaints and complied with all arbitration decisions stipulating that the firm pay the consumer for damages.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Envirotest Systems Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 1996 Business started: 01/01/1989 Business incorporated 12/29/1989 in DE
Type of Entity


Business Management
Ms. Prentiss Taylor, General Manager
Contact Information
Principal: Ms. Prentiss Taylor, General Manager
Business Category

Auto Inspection Stations Auto Services

Alternate Business Names
Environmental Systems Products Holdings Envirotest Envirotest Systems

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.