BBB Business Review
BBB Accredited Business since
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This company performs Ohio E-checks to test automobile emissions.
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A BBB Accredited Business since
BBB has determined that Envirotest Systems Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company is headquartered in Twinsburg, Ohio, which is in the Akron BBB's service area. While the company's headquarters is located in the Akron BBB's service area, any complaints involving a Cleveland area location will be handled by the Cleveland BBB.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Envirotest Systems Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Additional Complaint Information
This report is based on compiled complaint activity for the 15 Cleveland area locations.
Consumers who believe their vehicle was damaged during the test process must first file a damage claim with Envirotest. Consumers may do this at the time of the test by calling Envirotest at 800-227-8378. Consumers may also send a letter to the main offices at 2180 Pinnacle Parkway, Twinsburg, Ohio 44087. A Claim Statement will be mailed to the consumer to be completed and returned.
If the firm disallows your claim or if you are dissatisfied with the proposed resolution, the firm has established an appeal process through the BBB's arbitration program. The case is heard by a third party, volunteer arbitrator supplied by, but not connected to, the BBB. The decision of the arbitrator is binding on both parties.
The firm has given proper consideration to past complaints and complied with all arbitration decisions stipulating that the firm pay the consumer for damages.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Prentiss Taylor, General Manager
Auto Inspection Stations Auto Services