BBB Business Review

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This business is not BBB accredited.

Westside Automotive Group

Additional Locations

Phone: (330) 666-0711 View Additional Phone Numbers 9600 Brookpark Rd, Cleveland, OH 44129 http://www.westsideautomotivegroup.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Westside Automotive Group include:

  • Failure to respond to 1 complaint(s) filed against business
  • Advertising issues found by BBB

Factors that raised the rating for Westside Automotive Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 4
Problems with Product/Service 19
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Westside Automotive Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 12, 2002 Business started: 03/01/2002 Business under new ownership as of: 07/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
http://www.ohiobmv.com
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410

Type of Entity

Corporation

Business Management
Mr. Joseph M. Stefanini, Vice President Ms. Summer Khouri, Customer Relations Manager Mr. Howard Moore, Service Manager Mr. George Nance, Manager
Contact Information
Principal: Mr. Joseph M. Stefanini, Vice President
Business Category

Auto Dealers - New Cars

Alternate Business Names
Jaguar Westside Landrover Westside MAG Management Company March/Hodge/Lamarch Cleveland, LLC Montrose Auto Group Montrose Auto Sales & Leasing Montrose Volvo Montrose Westside Mazda Montrose-Westisde Auto Campus Montrose-Westside Wholesale Outlet Volvo Westside

Customer Review Rating plus BBB Rating Summary

Westside Automotive Group has received 2.78 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.