BBB Business Review

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This business is not BBB accredited.

Marshall Ford (Prior to ownership change in 2014)

Phone: (440) 449-1000 Fax: (440) 449-4239 6200 Mayfield Rd, Mayfield Hts, OH 44124 ! There is an alert on Marshall Ford (Prior to ownership change in 2014) !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 8
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Marshall Ford (Prior to ownership change in 2014)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 14, 1954 Business started: 01/01/1986 in OH Business under new ownership as of: 03/01/2014
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410

Type of Entity


Business Management
Mr. Larry Elk, President
Contact Information
Principal: Mr. Larry Elk, President
Business Category

Auto Dealers - New Cars

Alternate Business Names
Marshall Motors Sorbir, Inc.
Out of Business

In March 2014, Mayfield Auto Group, LLC acquired the operating assets of Sorbir, Inc., doing business as Marshall Ford. Mayfield Auto Group did not acquire the liabilities of Sorbir, Inc.

Sorbir, Inc. continues to operate under the name Marshall Leasing Company, while Mayfield Auto Group, LLC is doing business under the name Nick Mayer's Marshall Ford Lincoln. 

A separate BBB Business Review for Sorbir, Inc. dba Marshall Leasing Company can be found at:, while a separate BBB Business Review for Mayfield Auto Group, LLC dba Nick Mayer's Marshall Ford Lincoln can be found at:


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.