Business ProfileforKen Ganley Westside Imports

Leased a vehicle from Ganley Subaru. Placed a $5000.00 down payment on the vehicle 01/06/2024.. The salesman ran my card through, adding an additional $100.00 fee, for a total of $5100.00. I was not advised of this fee, nor was there any sinage posted or anything on my receipt that indicated that a fee would be added if a credit card was used, or the fee itself. Although the salesman told me that it was a new policy just in effect, he must of realized that an error was made by not advising me of the added fee. The salesman asked me if I wanted the fee returned, to which I told him yes. Instead of cancelling the transaction, it was decided that I would be issued a check for $100.00, to which I agreed. On Janurary 25th in an email to the salesman asking about the refund, he told me that he thought it would be 2 to 3 weeks, on that same date I received another check owed to me paying the last payment on my traded in vehicle. On February 10th, I sent another email to the salesman which read "I have not heard back from you on the status of the $100.00 refund I was promised, in regard to my $5000.00 credit card charge. Because I was not told about this charge, and given the opportunity to provide another form of payment, you sent in the request for a refund of that charge.. I have added (Sales Manager) to this email, as you instructed in a past email." To which I received a reply from the salesman " Hey just spoke with (Sales Manager) sorry for the delay. I am working in the Hyundai building as of right now so I kept missing him yesterday. He said he will contact the office and have another check sent out to you. Since then my emails have gone unanswered.