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BBB Accredited Business since

Ganley Westside Imports Inc.

Phone: (440) 734-2000 Fax: (440) 734-9302 25600 Lorain Rd, North Olmsted, OH 44070

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ganley Westside Imports Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Ganley Westside Imports Inc.
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 15

Additional Information

BBB file opened: January 01, 1978 Business started: 01/01/1977 in OH Business incorporated 10/05/1977 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410

Type of Entity


Business Management
Mr. Kenneth Ganley, President Mr. Robert J. Lisy, General Manager
Contact Information
Principal: Mr. Kenneth Ganley, President
Principal: Mr. Robert J. Lisy, General Manager
Business Category

Auto Dealers - New Cars

Alternate Business Names
Ganley Westside Hyundai Subaru
Additional Information

Consumers should be aware that they may be offered a "Conditional Delivery Agreement" also known as a "Spot Delivery Agreement" when purchasing a vehicle from this dealership.

Signing such an agreement permits the consumer to take the vehicle home before financing has been approved. 

Although offered as a convenience to consumers, these agreements can often create problems if the consumer interprets them to mean the final terms of the car purchase will be as originally promised.

The BBB strongly recommends that consumers read the agreement fully and understand all of the provisions to which they are agreeing.  If the financing is not approved, they may be presented with terms that are different than initially negotiated and the monthly payments and/or term of repayment may be significantly higher. 

If a trade-in vehicle is part of the negotiations, be certain the terms include a provision stating the trade-in will not be sold to any 3rd party until final loan approval has been granted.  In this manner, if suitable financing terms cannot be obtained within the specified time frame, there remains the option of returning the vehicle and reclaiming the trade-in.

Customer Review Rating plus BBB Rating Summary

Ganley Westside Imports Inc. has received 4.65 out of 5 stars based on 15 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.