BBB Business Review

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This business is not BBB accredited.

Ganley Ford West, Inc.

Additional Locations

Phone: (216) 941-9800 Fax: (216) 476-4284 View Additional Phone Numbers 16100 Lorain Road, Cleveland, OH 44111 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 12

Additional Complaint Information

Consumers should be aware that they may be offered a "Conditional Delivery Agreement" - also know as a "Spot Delivery Agreement" - when purchasing a vehicle from this dealership.

Signing such an agreement permits the consumer to take the new vehicle home BEFORE FINANCING HAS BEEN APPROVED.

Although offered as a "convenience" to consumers, these agreements can often create problems if the consumer interprets them to mean the final terms of the car purchase will be as originally promised.

The BBB strongly recommends that consumers read the agreement fully and understand all of the provisions to which they are agreeing. If the financing is not approved, they may be presented with terms that are different than initially negotiated and the monthly payments may be significantly higher.

If a trade-in vehicle is part of the negotiations, be certain the terms include a provision stating the trade-in will NOT be sold to any 3rd party until final loan approval has been granted. In this manner, if suitable financing terms cannot be obtained within the specified time frame, there remains the option of returning the new vehicle and reclaiming the trade-in.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ganley Ford West, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1990 Business started: 11/01/2004 Business incorporated 03/29/2004 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410

Type of Entity


Business Management
Mr. Robert J. Lisy, General Manager
Contact Information
Principal: Mr. Robert J. Lisy, General Manager
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Auto Electric Service Auto Repair & Service


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.