Business ProfileforAutoNation Ford Westlake

On January 26, 2023 I had an appointment with the service department for a tire alignment following new tires I had put on my **** *****. My truck is under dealership warranty for 20,000 more miles and I also indicated that I was having issues with the climate fan speed control. After diagnostics on my truck I was contacted that there were leaks in the differentials, and that the driver front strut spring was broken. I advised that in addition to the original requested fixes for the appointment I would also like these issues corrected. On January 31st I was contacted by my service representative Jordan L***** stating that most of the above issues would be covered by the vehicles warranty. The estimated cost was in the $600 range. I was told that the parts would come in by February 2nd and the truck should be available for around February 3rd for pick up. January 31st was my last contact with representative Jordan L*****. From February 3-7th I called over 5 times to the service department each time having call takers leave a note on Jordan's desk, sent him a computer message, or transfer me to his voicemail. Never once did I receive a call back. On February 8th I responded directly to the service department to contact the manager in person. I was directed to the administrative clerk's desk were I was provided a dealer loaner vehicle. February became March and I returned a loaner vehicle and transferred into another provided one. Each time I exchanged loaners I was updated that the service department is still waiting on my parts. Using my spare set of keys I got items out of my truck I needed to find my truck in the back of the parking lot with internal panels strewn all across the inside the battery disconnected and clear dirt and dust on the outside showing it hasn't been touched in some time. Throughout March I have called again approximately 3 times seeking updates each time leaving a voicemail without call back. I have been without my vehicle for 55 days.