Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since


Phone: (216) 251-4444 Fax: (216) 341-4611 3535 W. 117th St., Cleveland, OH 44111

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm specializes in custom dj and karaoke systems for professional hosts and clubs.  It offers club and church installation teams, as well as rentals and sales of pro audio gear. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MadProAudio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MadProAudio include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

40 Customer Reviews on MadProAudio
Customer Experience Total Customer Reviews
Positive Experience 40
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 40

Additional Information

BBB file opened: May 17, 2010 Business started: 03/01/2008 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Jeffery DeLeva, Owner
Contact Information
Principal: Mr. Jeffery DeLeva, Owner
Business Category

Audio-Visual Equipment - Dealers Audio-Visual Equipment - Rent & Lease Internet Shopping

Products & Services

MadProAudio sells the following brand(s): American DJ, and many more..., Audio2000 karaoke, Cavs karaoke, Chauvet Lighting, Electrovoice, JBL, Mackie, Peavey

Refund and Exchange Policy
Manufacturer's warranty applies on all new and purchased equipment.  No warranties on used equipment unless otherwise stated. If manufacturer's defect occurs within 30 days of purchase, exchange programs are available. Customized product/systems are subject to no refund or a partial refund.  No refunds on any music related products such as disc or music packs. 

Customer Review Rating plus BBB Rating Summary

MadProAudio has received 5 out of 5 stars based on 40 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.