BBB Business Review

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This business is not BBB accredited.

Northeast Appliance

Additional Locations

Phone: (440) 324-5787 Fax: (412) 661-8852 View Additional Phone Numbers 125 Leona St., Elyria, OH 44035

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

According to information supplied by the firm to the Pittsburgh BBB, Northeast's parent firm, The Appliance Store, began business in 1977. The Pittsburgh BBB opened its file on the parent firm in 1983. Northeast Appliance is also known as Northeast Superstore. On April 7, 1992, Northeast Appliance filed for reorganization under Chapter 11 of the Federal Bankruptcy Act, case number 92-1574 JLC. This permitted the company to continue to operate with court supervision while developing a plan for reorganization. However, in December 1992, the firm filed to liquidate its assets under Chapter 7 of the Federal Bankruptcy Law in federal court in Pittsburgh. Local stores are closed. Consumers with warranty concerns should contact the appliance manufacturer. Consumers who have purchased extended warranties should review their contract for information. Individuals having recently paid for goods by charge card, and who have not received the purchase should contact their charge card company for a charge back from your credit card company, under the special rules of the Fair Credit Billing Act. The BBB can mail you information on this. As of February 16,1993, the Ohio Attorney General's office is administering a recovery program for individuals who have made full or partial payment on undelivered items; who have paid deposits on undelivered COD items; or, who have not taken delivery due to product defects. These consumers should write to the OHIO ATTORNEY GENERAL'S OFFICE, State Office Tower, 30 E. Broad Street, 25th Floor, Columbus Ohio 43266-8831, or call 1-800-282-0515.

Customers having layaway, service or other monetary claims against the company are still advised to obtain a Proof of Claim form by writing to the FEDERAL BANKRUPTCY COURT, 1000 Liberty Avenue, Pittsburgh, Pennsylvania 15222, or calling 412-644-2700. Individuals on the list of creditors with that court, will be contacted by a Bankruptcy court trustee. The BBB does not endorse any company, product or service.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northeast Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 1977 Business started: 01/01/1977
Business Management
Mr. Donald K. Fawcett, Customer Service Manager
Contact Information
Principal: Mr. Donald K. Fawcett, Customer Service Manager
Business Category

Appliances - Major - Dealers

Alternate Business Names
Northeast Super Store The Appliance Store

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.