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This business is not BBB accredited.

AAA Appliance

Additional Locations

Phone: (216) 341-7276 View Additional Phone Numbers 7806 Union Ave, Cleveland, OH 44105 View Additional Email Addresses ! There is an alert on AAA Appliance !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AAA Appliance include:

  • 34 complaint(s) filed against business
  • Failure to respond to 20 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for AAA Appliance include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 4
Problems with Product/Service 24
Total Closed Complaints 34

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning issues with appliances purchased by consumers who report they received appliances that do not work properly or not at all; delays in receiving replacements or repairs for appliances that are defective; and difficulty in reaching the company by phone and e-mail.

BBB contacted the company in February 2014 concerning this apparent pattern of complaints but did not receive a reply.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on AAA Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: December 08, 2006 Business started: 08/12/2011 in OH Business incorporated 08/12/2011 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rod Braxton, Owner Ms. Chantrell Graham, Office Manager
Contact Information
Principal: Mr. Rod Braxton, Owner
Business Category

Appliances - Major - Dealers

Alternate Business Names
AAA Appliances Appliance Warehouse Braxton Building

Customer Review Rating plus BBB Rating Summary

AAA Appliance has received 1 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.