BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for AAA Appliance include:
- Length of time business has been operating
- 35 complaints filed against business
- Failure to respond to 24 complaints filed against business
- 3 complaints filed against business that were not resolved
- 10 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||35|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints
concerning issues with appliances purchased by consumers who report they received appliances that do not work properly or not at all; delays in receiving replacements or repairs for appliances that are defective; and difficulty in reaching the company by phone and e-mail.
BBB contacted the company in February 2014 concerning this apparent pattern of complaints but did not receive a reply.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rod Braxton, Owner Ms. Chantrell Graham, Office Manager
Appliances - Major - Dealers