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BBB Accredited Business since

Associated Estates Realty Corporation

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Phone: (216) 261-5000 Fax: (216) 289-9600 View Additional Phone Numbers 1 AEC Parkway, Richmond Heights, OH 44143


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A self-administered and self-managed real estate investment trust (REIT), this company owns and manages residential real estate in California, Florida, Georgia, Ohio, Indiana, Maryland, Michigan, North Carolina, Tenessee, Texas and Virginia.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Associated Estates Realty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Associated Estates Realty Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 68 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

68 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 30
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 68

Additional Complaint Information

The Richmond Heights, Ohio location is the national headquarters for this company. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for the company's ten (10) state service area.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Associated Estates Realty Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1967 Business started: 01/01/1967 in OH Business incorporated: 07/29/1993 in OH
Type of Entity


Business Management
Mr. Lou Fatica, Vice President Mr. Jeffrey I Friedman, CEO Ms. Dawn Pahoresky, Resident Relations Manager Ms. Amanda Petrak, Director of Corporate Communications Mr. John T. Shannon, Senior VP of Operations Michelle Sygula
Contact Information
Customer Contact: Ms. Dawn Pahoresky, Resident Relations Manager
Business Category

Apartments Property Management

Alternate Business Names
21 Forty Medical District Annen Woods Arbor Landing Bedford Commons Cambridge at Buckhead Center Point Clinton Place College Towers Courtney Chase Cypress Shores Doral West Dwell Vienna Metro Georgetown Park Hampton Point Heathermoor Hillwood II Kensington Grove Lake Forest Landings at the Preserve Mallard's Crossing Morgan Place Perimeter Lakes Reflections Residence at White River Residence at Barrington Residence at Christoper Wren River Forest Riverside Station San Raphel Saw Mill Village Southpoint Village Spring Valley St. Andrews at Little Turtle Steeplechase at Shiloh Sterling Park Summer Ridge Sutliff II The Alexander at Ghent The Apartments at Arboretum The Ashborough The Belverdere The Brixton The Oaks at Hampton The Park at Crossroads Village at Avon Village Green Village of Western Reserve Vista Germantown Vista Lago Waterstone at Wellington Westchester Townhomes & Westlake Seven Westwind Farms Williamsburg Townhomes Windsor Pines

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BBB Complaint Process

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