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BBB Business Review

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BBB Accredited Business since

Associated Estates Realty Corporation

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Phone: (216) 261-5000 Fax: (216) 289-9600 View Additional Phone Numbers 1 AEC Parkway, Richmond Heights, OH 44143

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A self-administered and self-managed real estate investment trust (REIT), this company owns and manages residential real estate in California, Florida, Georgia, Ohio, Indiana, Maryland, Michigan, North Carolina, Tenessee, Texas and Virginia.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Associated Estates Realty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Associated Estates Realty Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 55 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 20
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 55

Additional Complaint Information

The Richmond Heights, Ohio location is the national headquarters for this company. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for the company's ten (10) state service area.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Associated Estates Realty Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1967 Business started: 01/01/1967 in OH Business incorporated 07/29/1993 in OH
Type of Entity


Business Management
Mr. Lou Fatica, Vice President Mr. Jeffrey I Friedman, CEO Ms. Dawn Pahoresky, Resident Relations Manager Ms. Amanda Petrak, Director of Corporate Communications Mr. John T. Shannon, Senior VP of Operations Michelle Sygula
Contact Information
Customer Contact: Ms. Dawn Pahoresky, Resident Relations Manager
Business Category

Apartments Property Management

Alternate Business Names
21 Forty Medical District Annen Woods Arbor Landing Bedford Commons Cambridge at Buckhead Center Point Clinton Place College Towers Courtney Chase Cypress Shores Doral West Dwell Vienna Metro Hampton Point Heathermoor Hillwood II Kensington Grove Lake Forest Landings at the Preserve Mallard's Crossing Morgan Place Perimeter Lakes Reflections Residence at White River Residence at Barrington Residence at Christoper Wren River Forest Riverside Station San Raphel Saw Mill Village Southpoint Village Spring Valley St. Andrews at Little Turtle Steeplechase at Shiloh Sterling Park Summer Ridge Sutliff II The Alexander at Ghent The Apartments at Arboretum The Ashborough The Belverdere The Brixton The Oaks at Hampton The Park at Crossroads Village at Avon Village Green Village of Western Reserve Vista Germantown Vista Lago Waterstone at Wellington Westchester Townhomes & Westlake Seven Westwind Farms Williamsburg Townhomes Windsor Pines

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.