BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A self-administered and self-managed real estate investment trust (REIT), this company owns and manages residential real estate in California, Florida, Georgia, Ohio, Indiana, Maryland, Michigan, North Carolina, Tenessee, Texas and Virginia.
A BBB Accredited Business since
BBB has determined that Associated Estates Realty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Associated Estates Realty Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 68 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||68|
Additional Complaint Information
The Richmond Heights, Ohio location is the national headquarters for this company. Any matter of complaint received by a BBB across the country will be forwarded to the Cleveland BBB for resolution. This report is based on compiled complaint activity for the company's ten (10) state service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Lou Fatica, Vice President Mr. Jeffrey I Friedman, CEO Ms. Dawn Pahoresky, Resident Relations Manager Ms. Amanda Petrak, Director of Corporate Communications Mr. John T. Shannon, Senior VP of Operations Michelle Sygula
Apartments Property Management