Customer ReviewsforBrightCovers

Update April 2023 Company sent a very committed crew to right the wrongs. In fact it was never the product that was the issue, customer service and sorely lack of honest communication needs to be remedied. Our crew led by Michael was very professional, meticulous, and kept us informed at every step from thoughts on installation to completion. As a result, I have removed all the constructive comments, and tore up the application to our state Attorney General. To all business, all it takes is respectful communication. We are very very happy with the product.

On March 15, 2022 we obtained a written contract for a patio roof on our home. This corporation is in Cleveland OH. We were told by agent that the company was able to work in WV. We were asked to and provided a deposit for work that estimated would take 1 day probable in June. We live in WV. The contract also stated BrightCovers would obtain permits. Twice our patio was measured by a company representative, no mention of permits, contractor's business license. We were told our project was in the cue and expected date would be June 2022 to complete. June, July, August, September came and went without patio cover as an eMail stated "waiting on permit". In August I contacted our City's permit dept and was told that BrightCovers had not applied for the mandatory WV Contractor's License. So therefore a permit for work inside the city would not be issued (this is for the consumer's protection). The WV Attorney General will accept a complaint for breach of contract. The WV Dept of Labor stated that a WV Business License is a 3 hour, open book test, company will not send contractors to take test. Many eMails back and forth will document the efforts I made to get to a legal resolution (one proposed option was to have BrightCovers perform work without a permit/license, forcing us to assume responsibility for city engineers "catching the workers"). We are still waiting for a resolution, summer has passed without expected work and a down payment that was provided on March 15, 2022 has not been returned. The product may be ok, but there are red flags - breach of contract, unwilling to take contractor's license test, delays, delays, delays, excuses, excuses, excuses. This is enough to generate distrust and disrespect. Thank you for allowing me to voice my concern and possibly warn others.