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BBB Business Review

BBB Accredited Business since 10/9/1992

H M I Industries Inc.

Phone: (440) 846-7800 Fax: (800) 253-1904 13325 Darice Pkwy Unit A, Strongsville, OH 44149 http://www.filterqueen.com

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Description

This company manufactures the FilterQueen Air filtration and vacuum products which are marketed throughout the United States, Canada, and over forty other countries world-wide.

Although the product is sold through independently owned and operated distributors, it is financed through the Health-Mor Acceptance Corporation

BBB Accreditation

A BBB Accredited Business since 10/9/1992

BBB has determined that H M I Industries Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H M I Industries Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 15
Total Closed Complaints 21

Additional Complaint Information

The Strongsville, Ohio location is the national headquarters for H M I Industries.

As of December 22, 2008, this report will ONLY reflect product and warranty related complaints filed against this company, the manufacturer. Any complaints involving an independent distributor should be filed with the BBB in which the distributor is located. Specific BBB offices may be located online by visiting www.bbb.org and selecting Go to Local BBB's.

Prior to December 22, 2008, complaints closed by the Cleveland BBB fall into two categories: Concerns related to an independent distributor and concerns related to product defects. A majority of the complaints in this report are related to transactions with various independent distributors located throughout the United States. In all cases, either by working with the distributor or through resolving the issue internally, the complaints have been resolved by this company, the manufacturer.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against H M I Industries Inc.
See Trends in Complaints on H M I Industries Inc.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H M I Industries Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on H M I Industries Inc.

Additional Information

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BBB file opened: January 01, 1948 Business started: 01/01/1928
Business Management
Ms. Kim Wallace, Administrator Mr. Kirk Foley, C.E.O.
Contact Information
Customer Contact: Ms. Kim Wallace, Administrator Principal: Mr. Kirk Foley, C.E.O.
Business Category

Air Purifying & Cleaning Systems & Equipment Manufacturers & Producers

Alternate Business Names
Health-Mor
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Types of Complaints Handled by BBB

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BBB Complaint Process

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