BBB Business Review

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This business is not BBB accredited.

Original Donnelly Heating, Cooling & Electric

Phone: (216) 961-6800 Fax: (216) 961-8702 View Additional Phone Numbers 9805 Madison Ave., Cleveland, OH 44102

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With more than 110 years of experience in the heating and cooling industry, Original Donnelly is dedicated to providing you with the best possible HVAC solutions.

• Air Conditioning - Installation, Service & Maintenance
• Furnace & Heating Repair - Installation, Service & Maintenance
• Emergency Furnace & Air Conditioning Service:  24-7
• Humidifiers, Air Cleaners, Air Purifiers
• Electrical Services, Electricians
• Standby Generators - Power when you need it.
• Green Energy Solutions - Solar Panels / Photovoltaic, Solar Light Tubes and Hot Water, Solar-Powered Attic Fans, Geothermal Heating, Heat Pumps, Hybrid Heating

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Original Donnelly Heating, Cooling & Electric
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1931 Business started: 01/01/1898 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity


Business Management
Mr. Joseph Donnelly, President Mr. James Donnelly, Secretary
Contact Information
Principal: Mr. Joseph Donnelly, President
Customer Contact: Mr. Kevin Muldoon
Business Category

Air Conditioning Contractors & Systems Electricians Heat Pumps Heating Contractors Heating & Air Conditioning Solar Energy Products Service & Repair

Products & Services

Original Donnelly Heating, Cooling & Electric sells the following brand(s): Carrier, Generac, Goodman, Mitsubishi, Research Products

Out of Business

In November 2015, Gorjanc Heating & Cooling Inc. dba Gorjanc Comfort Services acquired the operating assets of Original Donnelly Heating, Cooling & Electric. The purchase did not include the liabilities of Original Donnelly Heating, Cooling & Electric. Gorjanc Comfort Services is under no obligation to honor any warranties of past Original Donnelly Heating, Cooling, & Electric customers.  

Industry Tips
Heating/Air Conditioning Sales and Service

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.