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BBB Business Review

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BBB Accredited Business since

Original Donnelly Heating, Cooling & Electric

Additional Locations

Phone: (216) 961-6800 Fax: (216) 961-8702 9805 Madison Ave, Cleveland, OH 44102

BBB Business Reviews may not be reproduced for sales or promotional purposes.


With more than 110 years of experience in the heating and cooling industry, Original Donnelly provides the following services:

• Air Conditioning - Installation, Service & Maintenance
• Furnace & Heating Repair - Installation, Service & Maintenance
• 24/7 Emergency Furnace & Air Conditioning Service
• Humidifiers, Air Cleaners, Air Purifiers
• Electrical Services, Electricians
• Standby Generators .
• Green Energy Solutions - Solar Panels / Photovoltaic, Solar Light Tubes and Hot Water, Solar-Powered Attic Fans, Geothermal Heating, Heat Pumps, Hybrid Heating

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Original Donnelly Heating, Cooling & Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Original Donnelly Heating, Cooling & Electric
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1931 Business started: 01/01/1898 in OH Business under new ownership as of: 11/13/2015
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity


Business Management
Mr. John Gorjanc, President Mr. Phil Gorjanc, Vice President Mr. Kevin Muldoon, Manager
Contact Information
Principal: Mr. John Gorjanc, President
Principal: Mr. Phil Gorjanc, Vice President
Customer Contact: Mr. Kevin Muldoon, Manager
Business Category

Air Conditioning Contractors & Systems Electricians Heat Pumps Heating Contractors Heating & Air Conditioning Solar Energy Products Service & Repair Plumbers

Products & Services

Original Donnelly Heating, Cooling & Electric sells the following brand(s): Carrier, Generac, Goodman, Mitsubishi, Research Products

Industry Tips
Heating/Air Conditioning Sales and Service

Customer Review Rating plus BBB Rating Summary

Original Donnelly Heating, Cooling & Electric has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.