BBB Business Review

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This business is not BBB accredited.

Sentrex Investment Group

Additional Locations

Phone: (866) 917-2042  

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sentrex Investment Group include:

  • BBB concerns with the industry in which this business operates

Factors that raised the rating for Sentrex Investment Group include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

This company first came to the attention of the Cleveland BBB in October of 2007. At that time a Cleveland area consumer send two payments of $1500 to the company via Western Union to an Ontario, Canada address in exchange for a $10,000 loan. The consumer has yet to receive the promised loan monies.

Using a variety of online resources, the Cleveland BBB attempted to learn more about this company. Although the company website references a Philadelphia, Pennsylvania location, the Cleveland BBB was unable to verify such an address. The BBB was also unable to locate any filings for this company with the Ohio Secretary of State or the Ohio Division of Financial Institutions.

The company website displays the BBB Online logo. Please be aware this company has NO AFFILIATION with the BBB and has no authorization to make any such reference. Using the logo is a trademark infringement and may violate the Ohio Consumer Sales Practices Act, which states that it is a deceptive act for a supplier to represent he has an affiliation that he does not have. The BBB is engaged in communications with the company to demand the removal of the logo.

The Philadelphia, Pennsylvania address is located in the service area of the BBB of Metro Washington DC and Eastern Pennsylvania located in Philadelphia, PA and, for that reason, that BBB issues a report on the company. Complaints are processed at the BBB of Metro Washington DC and Eastern Pennsylvania. For current information, either contact that BBB directly at (215) 985-9313 or search the National BBB website at for a report. If you prefer BBB assistance, a BBB customer service representative can get the report for you during business hours.

(For more information about this industry, see the Educational / General Comments portion of this report.)

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sentrex Investment Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 31, 2007
Business Management
Office Manager
Contact Information
Principal: Office Manager
Business Category

Advance Fee Loan Brokers

Industry Tips
Advance Fee Loans

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.