This business is not BBB accredited.

Virginia Marti College of Art & Design

Phone: (216) 221-8584 Fax: (216) 221-2311 View Additional Phone Numbers 11724 Detroit Ave, Lakewood, OH 44107

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Virginia Marti College of Art & Design include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Virginia Marti College of Art & Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1967 Business started: 04/01/1966 in OH Business incorporated 11/22/1972 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403, Suite 403, Columbus OH 43215-3138
Phone Number: 614-466-2752
Fax Number: 614-466-2219

Type of Entity


Business Management
Mr. Dennis Marti, Director, Social Media/Marketing Mrs. Virginia Marti-Veith, President
Contact Information
Principal: Mr. Dennis Marti, Director, Social Media/Marketing
Principal: Mrs. Virginia Marti-Veith, President
Business Category

Schools - Business & Vocational Art Instruction & Schools Dressmaking Schools

Additional Locations


    11724 Detroit Ave

    Lakewood, OH 44107 (216) 221-8584


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/23/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went up to Virginia Marti college on the 29th of November 2014 so their staff could review my Portfolio with seven pieces of original art work in it . they asked me to leave my portfolio there at the school so admissions could review the content . I was told I could pick it up the next time I was up there which was a week later. Upon my return they told me they had misplaced my portfolio on December 6th 2014. I was told that they were going to look for it and here it is August 13th , 2015 and they still can not find it . I was informed by their staff that they had looked long enough and to no avail they still could not find my Portfolio. They don't feel as if they are responsible for the loss and that I had no proof that they have it. They insist that they sent it home with me which they did not .

Desired Settlement: I would like my original portfolio with my seven pieces of artwork but I know I won't get that back . I want to be reimbursed for not only my portfolio but all the mediums that I used too which was prisma colored pencils , drawing pencils , and a sketch pad.

Business Response: From: ****** ***** ******************
Date: Tue, Sep 15, 2015 at 10:49 AM
Subject: BBB complaint/missing portfolio
To: **************************
Cc: ***********************

*** *******,
I am sending you this email in response to your complaint to the Cleveland Better business Bureau.
In your compliant you stated that your portfolio was misplaced by one of our staff members. I truly apologize for the circumstance and must assure you that this is an isolated situation. We have spent quite an amount of time trying to locate your works of art, but no success in that search.
Your request for reimbursement for the portfolio and the cost of materials has been approved($125.50), and is being mailed to your home address. My wish is that we could have discussed this and found a resolve.
I hope the best for you as you search for an institution that will fulfill your needs. If you feel that VMCAD can assist you in the future, I assure you that we will do our best to support you in your endeavors. Once again, I apologize for this mishap.
Dennis M****
Virginia Marti College

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Virginia Marti College of Art & Design
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)