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A BBB Accredited Business since
BBB has determined that Ohio Business College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ohio Business College include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
The following customer experience is not cumulative and reflects complaint activity only for the school's location in Sheffield, Ohio.
For a report on another regional location, you may wish to visit the National BBB website at www.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403, Suite 403, Columbus OH 43215-3138
Phone Number: 614-466-2752
Fax Number: 614-466-2219
Type of Entity
Business ManagementMs. Rosanne Catella, President Mr. David Gleason, Owner Ms. Jackie Marshall, Corporate Director of Education
Schools - Academic - Colleges & Universities
Alternate Business NamesTri-State Educational Systems, Inc.
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Additional Phone Numbers
- (888) 514-3126(Phone)
- (888) 627-8345(Phone)
- (888) 627-8345(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I ENROLLED FOR ONE SINGLE CLASS AT OHIO BUSINESS COLLEGE IN LATE 2004/2005. UPON ENROLLING I SPECIFIED THAT I WOULD ONLY BE TAKING ONE SINGLE CLASS...AND I STRESSED THIS POINT SEVERAL TIMES WITH THE ADMISSIONS STAFF...SO THEY WERE VERY AWARE OF MY PLANS. THE NUMBER ONE DECIDING FACTOR IN MY ELECTING TO TAKE THIS CLASS AND PAY $2000.00 OUT-OF-POCKET FOR IT...WAS THE FACT THAT I COULD RE-TAKE THE CLASS AS A REFRESHER ANYTIME THE CURRICULUM WAS UPDATED...FOR LIFE! I REPEATEDLY ASKED FOR CONFIRMATION OF THIS FROM THE ADMISSIONS STAFF...AND WAS ASSURED...REPEATEDLY...THAT I COULD RE-TAKE THE CLASS FOR A LIFETIME OF UPDATES. I RECENTLY TRIED CALLING SO I COULD SETUP A TIME TO REFRESH MY CERTIFICATION WITH THE NEW SUBJECT MATTER...AND WAS TOLD THAT I DID NOT QUALIFY FOR REFRESHER COURSES BECAUSE I DID NOT ATTAIN A DEGREE WITH OHIO BUSINESS COLLEGE...WHICH I HAD STRESSED AT THE TIME OF ADMISSION...WAS NEVER MY INTENTION...HOWEVER I WAS EITHER FRAUDULENTLY OR NEGLIGENTLY TOLD I WOULD BE FULLY QUALIFIED FOR THESE "REFRESHER" COURSES FOR LIFE! I AM TERRIBLY DISAPPOINTED AND TROUBLED OVER THIS! I WOULD NEVER HAVE OPTED TO PAY $2000.00 OUT-OF-POCKET IF I HAD BEEN PROPERLY INFORMED ABOUT THE SITUATION...THAT AROSE THROUGH NO FAULT OF MY OWN!
Desired Settlement: I WOULD LIKE OHIO BUSINESS COLLEGE TO HONOR THE AGREEMENT AS IT WAS EXPLAINED TO ME...REPEATEDLY...AT THE TIME OF ADMISSION...AND BEFORE I LAID OUT $2010 DOLLARS ON A FRAUDULENT CLAIM. I AM NOT ASKING FOR RE-CERTIFICATION...JUST FOR "THE SCHOOL" TO ABIDE BY THE POLICY LAID OUT TO ME BY THEIR OWN ADMISSIONS STAFF. OTHER THAN THAT...THE ONLY OTHER REMEDY THAT WOULD BE ACCEPTABLE WOULD BE A 50% REFUND...AND I AM ONLY ASKING 50% DUE TO THE FACT THAT I DID TAKE THE CLASS AND ACHIEVE CERTIFICATION. HOWEVER...I WOULD MUCH PREFER THE CURRICULUM UPDATES FOR LIFE...AS I HAD ORIGINALLY BEEN TOLD I WOULD BE QUALIFIED FOR.
From: ****** **** *******************************
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
HOWEVER THIS STATEMENT SEEMS TO READ TO THE FACT THAT I AM BEING OFFERED "A" REFRESHER COURSE...AND THAT IS INSUFFICIENT. I WAS PROMISED SEVERAL TIMES BY THE ADMISSIONS STAFF THERE THAT I COULD REFRESH MY SKILLS FOR FREE "FOR LIFE"...NOT TAKE A REFRESHER COURSE ONE SINGLE TIME.
AS STATED THOUGH...IF I AM INCORRECT...PLEASE LET ME KNOW. BUT IF THIS OFFER IS FOR A ONE-TIME CLASS...I MUST REJECT THE OFFER...AND STAND BY MY ORIGINAL REQUEST.
Consumer Response: SINCE THERE HAS BEEN SO MUCH TIME ELAPSED SINCE MY ENROLLMENT FOR THIS CLASS AT OHIO BUSINESS COLLEGE THE ONLY SUBSTANTIATION I HAVE LEFT IS MY OWN CLAIM THAT...WHEN I WENT IN TO DISCUSS MY POSSIBLE ENROLLMENT FOR ONE SINGLE CERTIFICATION CLASS...I DIRECTLY, REPEATEDLY, AND PURPOSELY QUESTIONED THE ADMISSIONS STAFF AT THE SCHOOL IF I WOULD QUALIFY FOR THEIR LIFETIME OF REFRESHER CLASSES THAT THEY OFFERED. I WAS REPEATEDLY ASSURED...BY MORE THAN ONE OF THE STAFF...THAT I WOULD BE QUALIFIED FOR FREE REFRESHER COURSES ANYTIME THE CURRICULUM WAS UPDATED...FOR LIFE. ALL OF MY ENROLLMENT MATERIALS AND PAPERWORK HAVE SINCE BEEN DISPOSED OF...DURING THE ELAPSED TIME OF 10 YEARS SINCE MY INITIAL ENROLLMENT...AS I SAW NO REASON TO RETAIN THEM...AS I WAS SURE "THE SCHOOL" WOULD HAVE MY RECORDS ON FILE IN THEIR OWN SYSTEM.
THEIR OWN STAFF'S CLAIMS OF "FREE REFRESHER COURSES FOR LIFE" ARE THE NUMBER ONE REASON I CHOSE TO PAY A TOTAL OF $2010 OUT-OF-POCKET FOR THIS CLASS! THERE WERE OTHER OFFERINGS OF THIS PARTICULAR CLASS AT OTHER INSTITUTIONS...FOR SUBSTANTIALLY LESS...BUT I BASED MY DECISION TO TAKE THIS CLASS AT OHIO BUSINESS COLLEGE ON THE FACT THAT I WOULD HAVE THE OPPORTUNITY TO UPDATE MY KNOWLEDGE AT ANY POINT...AS NEEDED...ESPECIALLY SINCE THIS WAS A COMPUTER TECHNOLOGY COURSE...AND TECHNOLOGY ADVANCES SO QUICKLY...THAT I FELT THE ADDITIONAL COST WAS OVERRIDDEN BY THE FACT OF THE "LIFETIME REFRESHER" COURSES...AS NO OTHER SCHOOL WAS OFFERING THIS OPTION.
THEIR OWN STAFF REPEATEDLY ASSURED ME THAT I WOULD HAVE THE OPPORTUNITY TO TAKE THESE "REFRESHER" COURSES...AND I RECALL MULTIPLE PEOPLE MAKING THOSE CLAIMS AS A "SELLING POINT" FOR ME TO ENROLL. I THOUGHT I HAD MADE A WISE DECISION TOWARDS THE FUTURE OF MY CAREER AND EDUCATION BY HANDING OVER $2010 DOLLARS...THINKING THAT ANYTIME A NEW WINDOWS VERSION WAS RELEASED...I WOULD HAVE THE OPPORTUNITY TO UPDATE MY SKILLS WITH THE NEW OPERATING SYSTEM.
MY WHOLE POINT OF EVEN BRINGING THIS CASE TO LIGHT IS THE FACT THAT THEIR OWN STAFF THERE (AT OHIO BUSINESS COLLEGE) EITHER NEGLIGENTLY OR FRAUDULENTLY MADE DIRECT CLAIMS TO ME THAT WERE OBVIOUSLY FOUND TO BE UNTRUE...ACCORDING TO THE STAFF IN PRESENT DAY. I WOULD NOT HAVE ELECTED TO HAVE TAKEN THIS CLASS...FOR SUBSTANTIALLY MORE MONEY...AT THIS SCHOOL...IF IT HAD NOT BEEN FOR THE NEGLIGENT OR FRAUDULENT ASSURANCES OF THEIR OWN ADMISSIONS STAFF.
IN CLOSING...I BELIEVE THAT OHIO BUSINESS COLLEGE SHOULD BE WILLING TO HONOR THE AGREEMENT AND STATEMENTS MADE BY THEIR OWN STAFF...REGARDLESS OF THE CONDITIONS THEY WERE MADE UNDER. I WOULD LIKE TO NOTE...HOWEVER...THAT AN OFFER WAS MADE THAT I COULD RE-TAKE THIS CLASS FOR FREE...BUT THE OFFER SEEMED TO ELUDE TO THE FACT THAT THIS WAS A ONE-TIME OFFERING...AND THAT IS NOT WHAT I WAS INITIALLY "PROMISED" BY MEMBERS OF THEIR OWN STAFF...SO I TURNED DOWN THIS OFFER. IF THE CURRENT ADMINISTRATION IS WILLING TO STAND BY THE OFFER MADE TO ME AT THE ORIGINAL POINT OF ADMISSION...(OR REFUND A SUBSTANTIAL PORTION OF THE MONIES I PAID OUT)...I WOULD BE HAPPY TO RELINQUISH ANY CLAIM(S) AGAINST THEM AND/OR THE INSTITUTION ITSELF.
From: ****** **** *******************************