BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & B Home Improvement Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for J & B Home Improvement Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on J & B Home Improvement Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: October 11, 1999 Business started: 08/01/1999 Business incorporated: 02/22/2005 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Beckwith, President Mary Chagin, Office Manager Mr. Mark Kamis, Production Manager/Partner
Contact Information
Principal: Mr. John Beckwith, President
Customer Contact: Mr. Mark Kamis, Production Manager/Partner
Business Category

Roofing Contractors Siding Contractors Windows Chimney Builders & Repair Gutters & Downspouts

Alternate Business Names
J & B Roofing Co. J & B Siding
Business Management

Mr. Mark Kamis, partner in this company, is also a principal of the company of Second To None, Inc.

The companies are at two different addresses and have separate telephone numbers.

To access a detailed report regarding Second To None, Inc., call the Anytime Line at 216 241-7678 and enter the telephone number of the company or check the BBB's web site at www.ClevelandBBB.org.


Additional Locations

  • 19885 Detroit Rd. Suite#309

    Rocky River, OH 44116

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/26/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On August 27, 2011 a tree fell on our home causing damage to the roof, gutter, door, siding and lights. Contacted J & B Roofing, they came out and examined the damage, met with insurance adjuster and were given the approval for repair work from the insurance company. A check was issued from the insurance company for the amount quoted by J & B Roofing. This information was communicated to the Estimator. I had many phone conversations with the Estimator to find out when we might expect to have repairs started. I was told they were behind schedule. In October I called both the Estimator and the office and left a message that while I understood they were behind schedule, if they could just replace the gutter I was willing to wait for the remainder of the repairs. Note, that although we were told the roof needed repair, we were not told the extent of the damage and no protection to the roof damage was taken. During the week of October 24 we had heavy rain which caused water to leak into my bedroom and living room causing damage to my ceilings, floor coverings and furnishings. I called the Estimator about the water that was coming in and was told "that was impossible" and that "he would see if he could get out to look at the problem". He never followed through. Days later, I called the office about the water situation and was told they had no contract for me. Although the Estimator had mailed a work order listing the repairs and the cost, we were never advised that we were to sign and return this. This only came up from the office assistant. I then contacted the Production Manager/Partner who told me he would look into the matter and get back to me. I am again still waiting.

Desired Settlement: I would like an explanation as to why the hole in the roof was not protected, why the Estimator and/or the Company failed to follow through when told there was water damage in the home and would like some monetary compensation made towards the additional damage and inconvenience.

Business Response:

Second response---Our position has not changed on this complaint. We priced this job on what the insurance adjuster asked us to bid. She needs more work than what was proposed by the isurance adjuster. The homeowner never signed a contract or told our office that we were given the job. Again, our position on this complant has not changed--we were never contacted to do this job.

Sent on: 11/29/2011 1:37:04 PM

Consumer Response:

I was trying to open this to see the response and accidentally hit accept response because I thought that is what I needed to click on to open J&B’s response.  I see now that was not what I was supposed to click on – PLEASE NOTE – I DO NOT ACCEPT THEIR RESPONSE. 

Would you resend the e-mail  to me and allow me to respond?  Thanks

*****

Consumer Response: Yes, another company was contacted and hired thourgh our insurance company.  They replaced the roof on the front of the house.  The repair work to the ceiling in the living room and bedroom was completed last week and the carpet is scheduled to be cleaned next week.  All of this work was done by the restoration company hired through our insurance adjuster.  The interior repair work was necessitated by the water damage resulting from the hole in the roof  that J&B failed to protect and repair. 

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

1