BBB Accredited Business since
Phone: (440) 892-7722 Fax: (440) 842-1807 19885 Detroit Rd. Suite#309, Rocky River, OH 44116
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A BBB Accredited Business since
BBB has determined that J & B Home Improvement Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J & B Home Improvement Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Beckwith, President Mary Chagin, Office Manager Mr. Mark Kamis, Production Manager/Partner
Roofing Contractors Siding Contractors Windows Chimney Builders & Repair Gutters & Downspouts
Alternate Business NamesJ & B Roofing Co. J & B Siding
Mr. Mark Kamis, partner in this company, is also a principal of the company of Second To None, Inc.
The companies are at two different addresses and have separate telephone numbers.
To access a detailed report regarding Second To None, Inc., call the Anytime Line at 216 241-7678 and enter the telephone number of the company or check the BBB's web site at www.ClevelandBBB.org.
19885 Detroit Rd. Suite#309
Rocky River, OH 44116 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On August 27, 2011 a tree fell on our home causing damage to the roof, gutter, door, siding and lights. Contacted J & B Roofing, they came out and examined the damage, met with insurance adjuster and were given the approval for repair work from the insurance company. A check was issued from the insurance company for the amount quoted by J & B Roofing. This information was communicated to the Estimator. I had many phone conversations with the Estimator to find out when we might expect to have repairs started. I was told they were behind schedule. In October I called both the Estimator and the office and left a message that while I understood they were behind schedule, if they could just replace the gutter I was willing to wait for the remainder of the repairs. Note, that although we were told the roof needed repair, we were not told the extent of the damage and no protection to the roof damage was taken. During the week of October 24 we had heavy rain which caused water to leak into my bedroom and living room causing damage to my ceilings, floor coverings and furnishings. I called the Estimator about the water that was coming in and was told "that was impossible" and that "he would see if he could get out to look at the problem". He never followed through. Days later, I called the office about the water situation and was told they had no contract for me. Although the Estimator had mailed a work order listing the repairs and the cost, we were never advised that we were to sign and return this. This only came up from the office assistant. I then contacted the Production Manager/Partner who told me he would look into the matter and get back to me. I am again still waiting.
Desired Settlement: I would like an explanation as to why the hole in the roof was not protected, why the Estimator and/or the Company failed to follow through when told there was water damage in the home and would like some monetary compensation made towards the additional damage and inconvenience.
Second response---Our position has not changed on this complaint. We priced this job on what the insurance adjuster asked us to bid. She needs more work than what was proposed by the isurance adjuster. The homeowner never signed a contract or told our office that we were given the job. Again, our position on this complant has not changed--we were never contacted to do this job.
Sent on: 11/29/2011 1:37:04 PM
I was trying to open this to see the response and accidentally hit accept response because I thought that is what I needed to click on to open J&B’s response. I see now that was not what I was supposed to click on – PLEASE NOTE – I DO NOT ACCEPT THEIR RESPONSE.
Would you resend the e-mail to me and allow me to respond? Thanks*****
Consumer Response: Yes, another company was contacted and hired thourgh our insurance company. They replaced the roof on the front of the house. The repair work to the ceiling in the living room and bedroom was completed last week and the carpet is scheduled to be cleaned next week. All of this work was done by the restoration company hired through our insurance adjuster. The interior repair work was necessitated by the water damage resulting from the hole in the roof that J&B failed to protect and repair.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.