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A BBB Accredited Business since
BBB has determined that Brad Smith Roofing Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brad Smith Roofing Co. Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Bradley Smith, Owner/President Ms. Stacey Kitchen, Secretary/Treasurer, Human Resources Mr. Nicholas Drew Smith , Vice President
Roofing Contractors Siding Contractors Skylights Tile - Ceramic - Contractors & Dealers Ventilating Contractors Construction & Remodeling Services Windows - Installation & Service Garbage Disposals - Household Gutter Cleaning Slate Chimney Builders & Repair Gutters & Downspouts Home Improvements Mason Contractors
Alternate Business NamesU Trash It
Industry TipsHome Improvements
24550 Sperry Rd.
Westlake, OH 44145 (440) 835-3377 (330) 645-7663 (330) 351-0391 Directions
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Additional Phone Numbers
- (330) 645-7663(Phone)
- (330) 351-0391(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We hired Brad Smith Roofing to put a new roof on our house. On the first day of the job, I was told that some siding would need to be taken off to properly install the flashings. I was told I would have a quote for the work to me by noon. We did not recieve the quote until the evening of the following business day, after all of the extra work was done. This extra work included the tear off of approx 1,000 sq ft of siding on the house. We did not authorize this tearoff, as we did not receive the price quote. We were then told by the company that the cost of the tear off was $2,000. They left all the siding off the house in un useable condition, and stated that it would cost $2,000 to put the aluminum siding back up, or $3,000 for them to install new vinyl siding. They left the large pile of old siding and gutters in our back yard, and our house did not have any siding on it when they were done with the job. We had several roofing contractors and siding contractors come out to evaluate the situation, all of which said the tear off of all that siding was completely unnecessary. In short, they completed work without our permission and without giving us a quote, and they are now trying to charge us for the cost of the extra work. They forced us into spending thousands of more dollars on a project that we did not authorize or sign a contract for.
Desired Settlement: We would like the cost of the siding tear off taken off our bill, and we would like Brad Smith Roofing to reimburse us for the cost of putting on new vinyl siding.
Business responded to complaint. See attached.
Business response also copied and pasted below by BBB staff 11/3/15.
************* ** ***** ************
Better Business Bureau:
The resolution that I am seeking is for Brad Smith Roofing Co to drop the additional work order balance of $2,190, as again I did not sign a contract to authorized this extra work.
It is impossible to remove only the bottom of the siding in order to properly flash the walls. In this case, the customer has aluminum siding panels that are seamless on the the sides of the dormer. As far as the head walls, aluminum siding has to be taken off from the top down, it is unlike vinyl siding in the way it locks together. You cannot separate a panel in the middle or bottom of a wall without cutting the aluminum and ruining the panel. Also, there were aluminum corner posts on each corner of the dormer walls that each panel was nailed into and it is impossible to get the corner posts off without taking off every panel from the top of the walls down to the bottom in that order. Also, the wood was rotted behind the aluminum at the top of the wall, shown in the photos. So the customer had issues with the siding at both the top and the bottom of the walls. The customer is asking for a shortcut that is impossible from an engineering standpoint just to cut cost.The original contract specifies time and material additional costs, if needed. The original contract when signed is authorizing us to do the work performed if necessary, again we stand by the fact that the time and material work was needed, and the customer agreed. Again, we would never cover up a situation and not inform the customer. We notified the customer of the situation, he understood and had a chance to see the work being done after he would have arrived home to see just the part of the work done at the end of the 1st day.
Again it is the cost in dispute and we feel the time and material additional costs are fair and honest, as described in our original contract. This is why we explain in detail of the “Unknown Conditions” that may arise when explaining our contract with a potential customer.
We do not believe it is fair to refund the entire $2,190.00 and again the customer has still not paid the $4,990.00 balance due for the roof work regardless of this time and material balance due. This amount is due upon completion.
In an effort to show good faith to the customer that we want to work with him to get this resolved, and since the cost is the real dispute, at this point we are wiling to offer to the customer a fair and good faith discount. We will discount the total man hours by 3 hours of the 20 man hours performed, which equals a discount of $195.00 or 15% discount on labor for the extra man hours only.
$4,990.00 roof balance
$2,190.00 time and material balance
($195.00) 15% discount on labor for the extra man hours only
$6,985.00 Total Due
If Mr. ******* chooses not to accept this offer to resolve this dispute over final cost of the time and material additional work, Brad Smith Roofing Co., Inc. reserves the right to withdraw this offer of the $195.00 discount at any time.
|7/21/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Roof replacement commenced on 8/13/14. Job not completed on 8/13. Did not have enough cap shingles to complete dormer. Extra materials left in drive. including pallets and board remained across roof. All debris had not been picked up. Noticed next day. Crew worked late into the evening so was dark when they left so I couldn't blame them. Gutter guards also left on ground and not reinstalled. Told by crew someone would be back next day to complete. No one showed, no one called and no one followed up. Customer called company on 8/18 and inquired about status of project and remaining items. Did not appear that there was knowledge of incomplete items. Given 8/20 for completion. Customer had to call again on 8/21 as supplies and pallets remained in drive and gutter guards not reintalled. Inquired if supplies were supposed to be attic stock or for credit due to over purchase. Told no. Finally picked up but gutter guards still not reinstalled. Call back from company on 8/22 indicating that gutter guards were to be installed on 8/23. No one showed, no one called and no one has followed up as of 8/27/14. Additionally, damage to gutter above garage which must have occurred when crew completed caps and removed board from garage roof. Would like this to be repaired.
Desired Settlement: I would like work to be completed on this project and gutter repaired (or replaced) if repair to original condition is not possible. I would like this to be done as soon as possible and request communication from the company with a firm committment on their part to get this resolved. I have sent an email communication to the president of the company and have requested a meeting with him to further discuss my concerns. I would like this request honored. A copy of the email will be forwarded.
Brad Smith received this customer's complaint via email this morning and Brad has responded with the crews at the jobsite to make sure the work is complete. We will be setting up a time to review this project with this customer and Brad Smith. Per the customer's request, I will be calling to set this up after 6pm tonight.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have requested from Mr. Smith that the roof project on my house be inspected to ensure that all work has been completed. He has agreed to do this during the week beginning August 31st. Mr. Smith did clarify for me that a GAF inspection does not come with the warrenty I purchased. I did suggest that this information be presented clearly to others as it was my understanding that this inspection was standard with the installation of a GAF roofing system.
I met with Mr. Smith on Friday, August 29th to share with him my story and concerns regarding my experience with his company. It is my hope that the information shared will be of help to his company going forward.
Once Mr. Smith communicates that the project has been inspected and all work completed this matter will be considered resolved.