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BBB Accredited Business since

Renew Contracting, LLC

Phone: (216) 926-8929 20800 Miller Ave, Cleveland, OH 44119 http://www.renewtoo.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Renew Contracting, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Renew Contracting, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Renew Contracting, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

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BBB file opened: May 12, 2010 Business started: 01/01/2007 in OH Business incorporated: 12/28/2006 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Industrial Compliance
6606 Tussing Road, P.O. Box 4009, Reynoldsburg OH 43068-9009
http://www.com.ohio.gov/dico
Phone Number: (614) 644-2223
Fax Number: 614-644-2618
ic@com.state.oh.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Audrick, Owner
Contact Information
Principal: Mr. Bill Audrick, Owner
Business Category

Remodeling Services Kitchen & Bath - Design & Remodeling Electricians Home Improvements Painting Contractors Plumbers Siding Contractors Doors Windows Home Improvements - Additions

Industry Tips
Home Improvements

Additional Locations

  • 20800 Miller Ave

    Cleveland, OH 44119 (216) 926-8929

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

3/6/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This company put a new roof on my home back in 2009 and gave me a roofing warranty for a period of 7 years from the date of completion. I made a telephone call to ******* ******* on November 13, 2012 to advise him of the leaks i was having. He first responded that he didn't cover that, we would have to do something else maybe contact our insurance company about it that it was due to the wind. Then he stated he would send his guys out to take a look at it because it might be just something minimum. No one ever came out. Contacted him again a couple days later maybe around Novemember 19th and he stated that they had got real busy and his guys were not able to come by. They would get by here or he would. Well he never came nor any of his guys. He also did not contact us back either.

Desired Settlement: I would like any necessary shingles to be replaced.

Business Response: Business responded via phone as follows:

He spoke with the consumer. They scheduled the work for Saturday, February 23

Consumer Response: The consumer responded via phone:

The company came out on February 23 and made repairs. The complaint has been resolved.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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