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A BBB Accredited Business since
BBB has determined that The Lawrence Community Management Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Lawrence Community Management Group, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce / Division of Real Estate
77 South High Street, 20th Floor, Columbus OH 43215-6133
Phone Number: 614-466-4100
Fax Number: 614-644-0584
Type of Entity
Business ManagementMr. Mac Lawrence, President Mr. Trevor Lawrence, Vice President
Property Management Association Management
Alternate Business NamesLawrence Management Group
1507 Lear Industrial Pkwy Ste 1
Avon, OH 44011 Directions
PO Box 360
Avon, OH 44011 (440) 937-2800
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Additional Phone Numbers
- (800) 875-5080(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Hi,I live in ******** ***** for 7 years. And Lawrence Management is our management company. Even with one day late payment I never argued and paid the late fee charges no matter what. And even though so many times even I drop my check by driving to their office and hand it to their clerks on time,I have been charged to a late fee as because they deposit the check next or couple days later. I never argued and paid the late fees, whereon I should not.And for the very first time We skipped the September payment and wrote a check for 2 months September+October + late fee total of $515. Check date 10.09.2012. Check nr.****.Then I received a new billing in the amount of $75,which is a lawyer letter fee.What is this????We have visited their office and told them we do not accept to pay this amount. The secretary took a note and nobody called us for any explanation.We sent a letter pay $75. Really!!!!!They never tried to call us, first of all no communication.And since then every month they keep charging us another fee, late fee because of an unpaid fee.Fee after fee.I do not know how many more fees could they bill us.They are already billing us $35 for even a day late payment.Why would u make a lawyer write a letter and bill me extra $75 for a letter which tells me pay your monthly payment or your account will be forwarded to collection. For a month, I receive that letter.Even though I have paid it with the late fees. I am up to date. In 7 yrs one month skipped and paid in full in next month.Now we do not owe them anything, paying on time as usual and my pool key is not working.I could not get in the pool with my daughter. And they keep charging me fee, over and over fee.We as a family,as a nice neighbor in the community are very much uncomfortable an upset of the situation Before I decided to write here, I called them one more time.There is no way to explain or talk to them. You have to pay the fee and the all other fee charges charged of an unpaid fee. OMG!!!! I hope this fee nightmare ends soon:-))
Desired Settlement: They should waive the fees as it is not affair to be charged a $75 fee for a letter to ask for payment from us and then following fees that are charged for the unpaid $ $75.I am not wiling to pay any of these fees.and it is our right to be able to use the pool as we have been paying lots of money to the management to serve us not to torture us.I am extremely unsatisfied with this company.especially when I think about the times that I had to pay fees for the payments that I have done on time.
The undersigned serves as Vice President for The Lawrence Community Management Group, Inc. (LCMG) and property manager and managing agent for the ******** **** ************. The ******** **** Board of Directors hired LCMG to hire contractors to perform the necessary work to maintain the property, pay the association's bills, and collect its monthly maintenance fees.
I am in receipt of the complaint filed by ***** *******,and I would like to refute all claim made against LCMG and ******** ****:
1) I have attached a copy of the ********* account ledger which shows that they have paid their maintenance fee late 14 times over the past 5 years. Their contention that they pay only one day late or that we wait to cash checks to make them late is false.
2) I have attached portions of the ******** **** Condominium Association's governing documents which explain an owner's requirement to pay their monthly maintenance fees on time. The condominium association is a non-profit corporation that relies on timely payments from its owners to pay its bills. The associaiton has the right to foreclose on owners if they are 30 days late. Although the Board has that right, it normally has its attorney send a collection letter to delinquent owners once they get at least 2 months behind as that seems like a more practical approach to collecting the outstanding balance . In reviewing the ********* ledger, you will see that they were 3 monthly payments behind when they received the collection letter. You will also see in the attachment that owners have a requirement to pay any legal fees that the associaiton incurs for collection matters. The associaiton's law firm charged $75 for the letter, and this is the amount that the ********* seem to be disputing. Failure to pay any outstanding balance will result in additional monthly late fees being added.
3) Attached is language from the associaiton's governing doucments which gives it the right to suspend recreational privleges for those who do not pay their maintenance fees or have an outstanding balance.
Please also note that my staff did speak with **** ******* over the phone at least 3 times to explain the charges. On the last call, **** ******* hung up on my accounts receiveable clerk, ********, because she was not getting the answer she wanted.
In closing, these charges will not be waived and the ******** will need to make payment in full in order for their recreational privleges to be reinstated. Please contact me with any questions.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved