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The Lawrence Community Management Group, Inc.

Additional Locations

Phone: (440) 937-2800 Fax: (440) 937-2808 View Additional Phone Numbers 1507 Lear Industrial Pkwy Ste 1, Avon, OH 44011 http://www.lawrencemanagement.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Lawrence Community Management Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Lawrence Community Management Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Lawrence Community Management Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 04, 2006 Business started: 03/01/1997 in OH Business incorporated: 03/04/1997 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Real Estate
77 South High Street, 20th Floor, Columbus OH 43215-6133
http://www.com.ohio.gov/real
Phone Number: 614-466-4100
Fax Number: 614-644-0584
WebReal@com.state.oh.us

Type of Entity

Corporation

Business Management
Mr. Mac Lawrence, President Mr. Trevor Lawrence, Vice President
Contact Information
Principal: Mr. Mac Lawrence, President
Business Category

Property Management Association Management

Alternate Business Names
Lawrence Management Group

Additional Locations

  • 1507 Lear Industrial Pkwy Ste 1

    Avon, OH 44011

  • PO Box 360

    Avon, OH 44011 (440) 937-2800

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 875-5080(Phone)
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Complaint Detail(s)

7/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hi,I live in ******** ***** for 7 years. And Lawrence Management is our management company. Even with one day late payment I never argued and paid the late fee charges no matter what. And even though so many times even I drop my check by driving to their office and hand it to their clerks on time,I have been charged to a late fee as because they deposit the check next or couple days later. I never argued and paid the late fees, whereon I should not.And for the very first time We skipped the September payment and wrote a check for 2 months September+October + late fee total of $515. Check date 10.09.2012. Check nr.****.Then I received a new billing in the amount of $75,which is a lawyer letter fee.What is this????We have visited their office and told them we do not accept to pay this amount. The secretary took a note and nobody called us for any explanation.We sent a letter pay $75. Really!!!!!They never tried to call us, first of all no communication.And since then every month they keep charging us another fee, late fee because of an unpaid fee.Fee after fee.I do not know how many more fees could they bill us.They are already billing us $35 for even a day late payment.Why would u make a lawyer write a letter and bill me extra $75 for a letter which tells me pay your monthly payment or your account will be forwarded to collection. For a month, I receive that letter.Even though I have paid it with the late fees. I am up to date. In 7 yrs one month skipped and paid in full in next month.Now we do not owe them anything, paying on time as usual and my pool key is not working.I could not get in the pool with my daughter. And they keep charging me fee, over and over fee.We as a family,as a nice neighbor in the community are very much uncomfortable an upset of the situation Before I decided to write here, I called them one more time.There is no way to explain or talk to them. You have to pay the fee and the all other fee charges charged of an unpaid fee. OMG!!!! I hope this fee nightmare ends soon:-))

Desired Settlement: They should waive the fees as it is not affair to be charged a $75 fee for a letter to ask for payment from us and then following fees that are charged for the unpaid $ $75.I am not wiling to pay any of these fees.and it is our right to be able to use the pool as we have been paying lots of money to the management to serve us not to torture us.I am extremely unsatisfied with this company.especially when I think about the times that I had to pay fees for the payments that I have done on time.

Business Response:

Dear BBB-

The undersigned serves as Vice President for The Lawrence Community Management Group, Inc. (LCMG) and property manager and managing agent for the ******** **** ************.  The ******** **** Board of Directors hired LCMG to hire contractors to perform the necessary work to maintain the property, pay the association's bills, and collect its monthly maintenance fees. 

 

I am in receipt of the complaint filed by ***** *******,and I would like to refute all claim made against LCMG and ******** ****:

 

1) I have attached a copy of the ********* account ledger which shows that they have paid their maintenance fee late 14 times over the past 5 years.    Their contention that they pay only one day late or that we wait to cash checks to make them late is false.

2) I have attached portions of the ******** **** Condominium Association's governing documents which explain an owner's requirement to pay their monthly maintenance fees on time.  The condominium association is a non-profit corporation that relies on timely payments from its owners to pay its bills.  The associaiton has the right to foreclose on owners if they are 30 days late.   Although the Board has that right, it normally has its attorney send a collection letter to delinquent owners once they get at least 2 months behind as that seems like a more practical approach to collecting the outstanding balance .    In reviewing the ********* ledger, you will see that they were 3 monthly payments behind when they received the collection letter.   You will also see in the attachment that owners have a requirement to pay any legal fees that the associaiton incurs for collection matters.  The associaiton's law firm charged $75 for the letter, and this is the amount that the ********* seem to be disputing.  Failure to pay any outstanding balance will result in additional monthly late fees being added.

3) Attached is language from the associaiton's governing doucments which gives it the right to suspend recreational privleges for those who do not pay their maintenance fees or have an outstanding balance.

 

Please also note that my staff did speak with **** ******* over the phone at least 3 times to explain the charges.   On the last call, **** ******* hung up on my accounts receiveable clerk, ********, because she was not getting the answer she wanted.

In closing, these charges will not be waived and the ******** will need to make payment in full in order for their recreational privleges to be reinstated.  Please contact me with any questions.

 

Sincerely,

 

****** ********

 

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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