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A BBB Accredited Business since
BBB has determined that R N Landis Management Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for R N Landis Management Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementMr. Richard Landis, President Ms. Catherine Gall, Accounting
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Additional Phone Numbers
- (800) 214-6465(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have lived at *** ****** ** condos for 8 years now. I own my condo and pay over $200 a month in association fees. Over the past 8 years my finished basement has flooded due poor construction. This most recent flood i have had contractors confirm that the problem is an outside problem. In our contract it states that as the owner we are responsible for damages from drywall in. The association is responsible from the siding out. To repair the problem the concrete needs taken out and a trench and sump pump installed. I have tried to reach the property manager regarding this and get no responce. Several phone calls later, getting "disconnected" then put into voicemail again, still no responce other than to tell me to call my home owners insurance. I am not asking for replacement on my personal items. I am asking that the problem be repaired so this does not happen a sixth time! I have replaced my carpet already, drywall has been taken out revealing mold. I have 2 children, one with asthma that doesn't need to be exposed to this. All I am asking for is the proper repairs to be made.
Desired Settlement: I want the problem fixed properly so this does not continue to happen every single time it rains.
Spoke to owner 8-7-2013 explained the steps for the process. 1st step is to have contactors out to evaluate the reapir work. 2nd step is to obatin bids/estimate s for the work. 3rd step is to present to the board the information for board approval. 4th step the board will review the information and review the budgets for the reapir work and make a final decision. It is a process and it take some patience . We all have the same goal to make sure the work is properly completed to the standards of the deck and by laws for the Big Turtle II association.
******** ** *******
R.N. Landis Management
216-464-7456 ext ***
Customer Reviews Summary