BBB Accredited Business since

Coventry Management Inc.

Phone: (440) 238-4458 Fax: (440) 238-2243 11925 Pearl Rd. #101, Strongsville, OH 44136


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Coventry Management Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Coventry Management Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information


In August of 2010, this company, Coventry Management, Inc., advised the BBB that it has NO affiliation with MD Guidelines, a company soliciting online employment opportunities in the medical industry.

Customer Reviews Summary Read customer reviews

1 Customer Review on Coventry Management Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 12, 1993 Business started: 01/01/1971 Business incorporated 02/07/1966 in OH
Type of Entity

Corporation

Business Management
Ms. Edith Constantino, President Mr. Joe Constantino, Vice-President, Property Manager Ms. Linda Kaput, Office Manager
Contact Information
Principal: Ms. Edith Constantino, President
Customer Contact: Mr. Joe Constantino, Vice-President, Property Manager
Business Category

Property Management


Additional Locations

  • 11925 Pearl Rd. #101

    Strongsville, OH 44136 (440) 238-4458

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I moved into the apt.complex in nov 1 2013 apt 540. I had a small dog and paid a 300.00 dollar deposit plus $30.00 extra a month with my rent. On december 7 of 2013 I had to put my dog to sleep. I asked the office manager about getting my deposit back or most of it back. She said that would be determined at the end of my lease.When I contacted Coventry Management about it when I moved I talked to ****** ***********. He tried to claim I had my sons dog there I told him my son brought him over once but not in the building because he was a boxer and to big. I told him I watched my friends little dog when she went to the casino. There was no damage to the carpet or the apt. The carpet was 12 to 14 years old to begin with and they said I would get new carpet if I renewed my lease which I didn't because of being bitten numerous times by bed bugs.When I moved I threw my leather couch and chair out. In which I could have used that pet deposit for helping to buy a new couch to sit on.I'm almost 67 years old and find it hard to believe they wouldn't refund my money for having a dog that was there only 1 month.

Desired Settlement: Would like to get my deposit back for my pet or pro-rated amount.

Business Response: On 11/18/14 **** ***** sent ***** **** her security deposit of $550 with no deductions based on her move out on 10/31/14. The pet deposit of $300 is an automatic forfeit for redecoration. ***** **** signed the contract agreeing to this forfeit on 9/20/13. There is no legal reason to give a 'pro rated' amount of this deposit back but to settle this account we will in good faith make an offer of $150. If ***** **** wishes to settle this dispute for $150 as full and final payment we would agree. Thank you, ***

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ****