BBB Accredited Business since
Coventry Management Inc.
Phone: (440) 238-4458 Fax: (440) 238-2243 11925 Pearl Rd. #101, Strongsville, OH 44136
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Coventry Management Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Coventry Management Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Additional Complaint Information
In August of 2010, this company, Coventry Management, Inc., advised the BBB that it has NO affiliation with MD Guidelines, a company soliciting online employment opportunities in the medical industry.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Edith Constantino, President Mr. Joe Constantino, Vice-President, Property Manager Ms. Linda Kaput, Office Manager
11925 Pearl Rd. #101
Strongsville, OH 44136 (440) 238-4458 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I moved into the apt.complex in nov 1 2013 apt 540. I had a small dog and paid a 300.00 dollar deposit plus $30.00 extra a month with my rent. On december 7 of 2013 I had to put my dog to sleep. I asked the office manager about getting my deposit back or most of it back. She said that would be determined at the end of my lease.When I contacted Coventry Management about it when I moved I talked to ****** ***********. He tried to claim I had my sons dog there I told him my son brought him over once but not in the building because he was a boxer and to big. I told him I watched my friends little dog when she went to the casino. There was no damage to the carpet or the apt. The carpet was 12 to 14 years old to begin with and they said I would get new carpet if I renewed my lease which I didn't because of being bitten numerous times by bed bugs.When I moved I threw my leather couch and chair out. In which I could have used that pet deposit for helping to buy a new couch to sit on.I'm almost 67 years old and find it hard to believe they wouldn't refund my money for having a dog that was there only 1 month.
Desired Settlement: Would like to get my deposit back for my pet or pro-rated amount.
Business Response: On 11/18/14 **** ***** sent ***** **** her security deposit of $550 with no deductions based on her move out on 10/31/14. The pet deposit of $300 is an automatic forfeit for redecoration. ***** **** signed the contract agreeing to this forfeit on 9/20/13. There is no legal reason to give a 'pro rated' amount of this deposit back but to settle this account we will in good faith make an offer of $150. If ***** **** wishes to settle this dispute for $150 as full and final payment we would agree. Thank you, ***
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.