BBB Accredited Business since

Main Man Plumbing

Phone: (440) 886-5567 View Additional Phone Numbers 7880 Ridge Rd, Parma, OH 44129 http://www.mainmanplumbing.net


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Main Man Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Main Man Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Main Man Plumbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 30, 2001 Business started: 01/01/2001 in OH Business incorporated 06/23/2010 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity

Sole Proprietorship

Business Management
Mr. Stan Zabka, Owner
Contact Information
Principal: Mr. Stan Zabka, Owner
Business Category

Plumbers


Additional Locations

  • 7880 Ridge Rd

    Parma, OH 44129 (440) 886-5567

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Toilet, tub and sink backed up. Main Man came out to clean out main drain. The sink was another issue said Main Man. They were there for hours and charged an outrageous amount of $315.00. He was supposed to return but didn't call or return until the tenant called "Stan" complaining. Four days later the tub, toilet and sink all backed up and over-flowed worse than before. I called another licensed plumber who said the price was crazy and doesn't know any other plumber who would charge that amount to clean out a main drain. The "new" plumber snaked it out to the main and cleaned up his mess. Stan from Main Man plumbing did not even clean up after himself.

Desired Settlement: I think a return of half the money would be more than fair since he didn't fix the problem for more than a few days and the price of $315 didn't even cover the cost of clearing the sink drain.

Business Response: Business responded to complaint.  See attached.

 
Business response also transcribed below by BBB staff 10/2/14.
 
BBB ********
 
**** called with tub drain problem.  We worked on drain for 45 min. Problem was not tub it was main drain.  We removed toilet and cleaned it from toilet flange.  We found tree roots several feminine items and a condom.  Toilet ran fine after that.  Bathroom sink needed work.  **** was called on Friday she did not call back for 4 days she said she was going to look at problem and call back.  She never did  We were there twice. 
 
**** *****

Business Response: Business response taken over the phone by BBB staff 11/19/14.  The work that was done was the work that was requested.  There was more going on than the customer realized.  She was supposed to have gotten back to them, but she never did.  The work that she had done by another plumber was the work that she was supposed to have been giving them so they could finish the work properly. The work that she had done extra, was work that they would have done if the consumer would have called them back. They charged a fair price and they completed the work requested, don't feel any refund is due. He said what he pulled out of the drain were items that never should have been there in the first place.  He has no idea what the other plumber pulled out of the drain.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.


Regards,

**** *******




 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Main Man Plumbing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)