BBB Accredited Business since

Burdick Plumbing & Heating

Phone: (440) 599-8248 Fax: (440) 593-6187 228 Harbor St, Conneaut, OH 44030


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burdick Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burdick Plumbing & Heating include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burdick Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 13, 2004 Business started: 01/01/1971 in OH Business incorporated 01/21/1986 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board
6606 Tussing Rd., Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: (614) 644-2223
Fax Number: (614) 644-2618

Type of Entity

Corporation

Contact Information
Principal: Mr. Duane Burdick, President & Owner
Business Category

Plumbers Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Contractors & Systems Heating Contractors

Alternate Business Names
Burdick & Lauer, Inc.
Industry Tips
Heating/Air Conditioning Sales and Service

Additional Locations

  • 228 Harbor St

    Conneaut, OH 44030 (440) 599-8248

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Burdick Plumbing and Heat came out and gave me quote for heating. Then came out to hook up our water to the piping in the house. The plumber left and didn't return. They never called. So I called their office and everyone went on vacation. So this is week three with no water. Now they are back and say they can't do anything for two more weeks.

Desired Settlement: I want to water connected and the boiler up and running.

Business Response: Business response taken over the phone by BBB staff 10/1/14.  ***** called to say he spoke to the consumer and made arrangements to go out next Saturday the 11th to start the job.