This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bellman Plumbing Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Bellman, President Mr. Dustin Bellman, Vice President Mr. Michael Kurowski, Superintendent
Mr. Robert Bellman is also the principal of the company Max Building Products, Inc.
To access a detailed report regarding this company (s), call the BBB Anytime Line at 216-241-7678 and enter the telephone number of the company you would like a report on, or check the BBB's website at www.bbb.org.
THIS LOCATION IS NOT BBB ACCREDITED
7520 W Ridge Rd
Elyria, OH 44035 (440) 324-4477 Directions
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Additional Phone Numbers
- (440) 777-8751(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We called Bellman Plumbing to take a look at our showerhead to fix a flow issue we were having. The plumber did not know how to remove the showerhead correctly and therefor ended up breaking our showerhead. The owner of the company, *** Bellman, will not stand behind his employee and replace our showerhead. We tried twice to reach out to the owner *** and come to a mutual agreement. He would not even entertain discussing the situation with us. We offered to purchase a new less expensive showerhead at his "cost" and asked him to install it. He denied this offer and said he would give us a 20% discount off of retail and charge us to install it. This situation would allow him to make a profit on a shower head his employee broke. We now have no working shower. We will now need to buy a new showerhead and pay for another plumber to come in and finish uninstalling the one that broke, and reinstall the new one.
Desired Settlement: We feel that *** should pay for a new showerhead, or refund us the price of the one that his employee broke which was $321, and have his company reinstall the new showerhead. We even said we would pay for a portion of this to try to accommodate him or come to a mutual agreement. He told us he was too busy and did not want to deal with the situation any longer and hung up. This seems like very poor behavior and customer service!
Business Response: Business responded to complaint. See attached.
Business response also copied and pasted below by BBB staff 12/19/13.
BELLMAN PLUMBING INC.
7520 WEST RIDGE ROAD
ELYRIA, OHIO 44035
440-324-4477 * 440-777-8751 * Fax 440-777-5117
December 19, 2013
TO: BETTER BUSINESS BUREAU
2800 EUCLID AVE., 4TH FLOOR
CLEVELAND, OHIO 44115-2408
ATTN: ******* ******
RE: I.D. # *******
On Friday, December 6th, ******* ********, referred to as "customer" called my office for help with her Kohler shower products. From discussion with her, she had a Kohler shower product installed by the original plumber, then later replaced by a second plumbing contractor hired by a flooring company. Per customers complaint, the shower head, the 2nd one installed, was not working properly. The customer mentioned that she discovered through Kohler company that the new head installed was a 2.2 gallon per minute flow. I told her that my company was not that familiar with some of the exotic Kohler products and that I mostly sold Moen products for showers. I also stated that we were not experienced at servicing these products, had no replacement pieces or parts for them, but as a courtesy to the owner of a home in a sub-division we now work in, I would charge her $125.00 for an investigative service call, as she requested. I reminded her we could only do so much with the product as we have no replacement products available.
We sent a plumber to her home on Monday, December 9th. In the process of trying to remove the head, one of the screws stripped out. She then told me later that " Oh yes, the other plumber had the same problem, you have to turn it in to remove it, not out". Having known this through her discussions with Kohler Company, why did the customer not share that info before we started?
In any event, we could not fix it. The customer called me asking what we should do next. My suggestion was to replace the shower head with a new one. She said she did not want to buy another shower head retail. I said I would give her a 20% discount on the purchase of the new head, the same discount I give all my new home builders. I told her the new shower head cost $321.00 list price less 20% plus tax, or $273.49. she then said she didn't want to pay anything for it and that I should do it 100% for free. I said no thank you and ended the phone call.
I have been in the plumbing business for 41 years. My company since 1955. I am the 2nd generation, my son the 3rd. I have personally plumbed or coordinated the construction of over 16,000 new homes, hundreds of commercial new and remodel jobs, tens of thousands of service calls. I realize that every once in awhile a customer comes along that I will never please, nor care to waste my time trying. The Schusters are just that type of customer.
The next day, her husband called me to resolve 'our' problem. He made the same suggestion his wife made. He was very calm and polite. I told him I preferred to have nothing to do with their problem, I was very busy and I see no resolve. He made his last request that I sell him the new shower head at my invoice cost and install it for free. I ask him why the original plumber of the home was not called for service. He said he didn't know who he was. I ask why not call the plumber hired by the tile company who had just installed the shower head to come back to service it? He said it was complicated. I ask him if he paid my plumber for the first service call. He said NO! I said you need to find someone else, I am not interested in doing any work at your home. He asked if he could have the name of my lawyer, as he would like to sue me, there's a shocking revelation.
In Summation: After 41 years in this business, I have strived to please and satisfy all of my customers. Over four decades, I have run into a few that would never by satisfied. As a matter of fact, this is the very first negative report to the BBB in my entire career. None the less, I know there is no satisfying these 'customers'. I also believe the word 'customer' is being used improperly. My customers generally pay me for services rendered. Since no payment was forthcoming, no money to be made, no matter what, they are not even an ex-customer. They were no customer. Their disputed amount of $500.00 is non-sense, over exaggerated and pure garbage, all made up. She didn't know the shower heads list price was $321.00 until I told her so. $321.00 is a suggested RETAIL PRICE. I quoted her BUILDERS PRICE. My advice to the Schusters is "CALL THE PLUMBER YOU PAID $321.00 TO OR WAS IT $500.00, TO SERVICE HIS PRODUCT. DON'T CALL ME --- EVER ABOUT HOW I BROKE YOUR ALREADY BROKEN SHOWER HEAD!!
****** ** *******, President
Bellman Plumbing, Inc.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I vehemently dispute the claims that Mr. Bellman has made. I did in fact know the price ($321) of my showerhead as well as the name (Kohler Water Tile), make (Kohler) and model number (K-8023-CP) prior to calling Bellman Plumbing. I asked Mr. Bellman to look up my fixture online on Kohler's website, I gave him the name and model number. The web-site clearly states the price. He and I discussed the details of my fixture while he looked at it on-line as he and I were on the phone making the appointment. How else could I have known that the flow rate had been changed by the manufacturer unless I had done my research prior to contacting him? My fixture was not broken prior to my contacting him as he states. Kohler informed me that there is a screen inside the shower head that needs to be cleaned out and this should fix my flow rate issue, since the water had been turned off while my tile was being replaced, debris can build up behind the screen. I discussed all of this with Mr. Bellman. When I made the appointment with Mr. Bellman on the phone, he told me, "if anyone can fix your problem, it is us!" Hah! I did not have a HUGE problem before his plumbers came to my home, but I sure did when they left! My initial concern was that the flow rate of my showerhead was lower than it had been. I had a perfectly working showerhead, and his plumber BROKE IT! Now I have to buy a new showerhead and have another plumber finish removing the broken one (his guys did not have the proper tools to remove it) and consequently, install a new one. I asked the plumber on-site multiple times if we should perhaps call Kohler and ask about the removal process since he was struggling so much with it. I had informed him that my tile guy had issues removing it as well. After mentioning it multiple times. I finally did call Kohler and put them on speaker for the plumber to hear. Kohler's customer service informed us that the plumber had broken my fixture by removing the screws in the wrong direction. Not only did he strip the screws, he had broken the entire fixture! They also said that the other screw would have to be drilled out at this point. The customer service rep emailed me the proper removal instructions. I mentioned this entire scenario to Mr. Bellman when I called him and he said, "we don't have time to call customer service for these details!" My house has very high end finishings throughout. If he was incapable of working on such a product, he should have told me up-front. I would have found a plumber that could handle products other than what is sold at Home Depot. I was not looking for "parts" as he referenced in his response, I only wanted my showerhead removed and the filter cleaned out! Even the plumber on-site, and his partner, agreed that they should have taken my advice, and called Kohler sooner since they were not familiar with high end products. Both the on-site plumbers (two of them) definitely felt responsible and thought that the company would stand behind them. When I called Mr. Bellman to try to come to an amicable solution, he hung up the phone on me. The next day my husband called and even offered to buy a new fixture at Bellman's "cost" therefor, Mr. Bellman would be out NO MONEY at all, but instead, he wanted to take advantage of us, and charge us retail less 20%. He claims he was giving us "Builder's Price" but he offered $321, per his statement which we know is retail pricing (less the 20% he offered) but he pays WHOLESALE! I am an interior designer and can get a 20% discount at the plumbing supply store, Edelman's Plumbing, but not wholesale pricing which Bellman Plumbing gets. The pricing he quoted me would give him a profit on a problem his company created! Bottom line...his plumber broke my showerhead and I think he needs to take responsibility for this problem. Both my husband and I tried to resolve this issue with him in a professional manner, and he said he did not have time for people like "us"or our "problem" and hung up the phone on each of us! He claims he does not want to fix our already broken showerhead. IT WAS NOT BROKEN BEFORE BELLMAN PLUMBING CAME TO MY HOME! It only needed to be removed and a screen cleaned out.
The reason I claimed $500 was, as a professional who has been in the business for over 41 years should know... there is the price to order the new part at retail ($321), plus shipping/expedited shipping ($35) since I do not want to be without my showerhead any longer, a new flange ($10), a new arm ($10) and tax ($29.14), I also need to pay another plumber to remove the broken one that was left on the wall, since his guy did not have the proper tools to finish removing it and reinstall a new one, estimated around $150; which actually totals $550! I was giving him a break. With so many years of experience, you would think he would have known about these associated costs that we now have to incur due to his company's incompetencies and vagrant disregard for business ethics and customer service. I had a working showerhead when his plumber came on-site, and when he left, the showerhead was broken and unusable and still attached to the wall! How does he think this is not his responsibility to fix the situation, or at least attempt to make it better?We initially tried to come to some arrangement with Mr. Bellman, on 2 separate occasions, we even offered to pay for part of it, but since Mr. Bellman decided he was "too busy" to deal with a problem his company created, we are now looking for reimbursement of the total amount from him; our total out of pocket, and will pursue this matter in every fashion available to us. His rudeness is incomprehensible. Perhaps he should discuss the matter with the 2 plumbers that were on-site: **** and ****, and ask them if they were treated with the utmost respect and kindness given the situation that occurred at our home.