BBB Business Review

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This business is not BBB accredited.

Non Stop Connections

Phone: (330) 333-0104 View Additional Phone Numbers 30799 Pinetree Rd Ste 208, Pepper Pike, OH 44124 http://www.nonstopconnections.com


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Description

This firm provides a web-based pen-pal service for inmates.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Non Stop Connections include:

  • 72 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • 30 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 41
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 72

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning customer service issues, delivery issues and refund/exchange issues. Specifically, several complainants allege that after sending payments for penpals and advertisement space in various magazines and the Non Stop Connections website, none of the products are delivered. Some complainants state that the orders they received were partial orders while some complainants state that the orders they received were incorrect. Complainants state when they notified the business of the incorrect orders, the business failed to provide exchanges or refunds.  In some cases where penpals were sent, the addresses for the penpals were not current and mail was returned by the USPS as not being deliverable as addressed. Complainants further state the company has not responded to written requests inquiring about the status of their orders.  

BBB sent correspondence to the business on November 24, 2015 and December 14, 2015 asking what steps they would take to eliminate the underlying cause(s) of the complaint patterns. As of today, the business has not responded to BBB.

 

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Non Stop Connections
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 2007
Business Management
Mr. D.S. Vance, Operations Manager Mr. Rasheem Ali, Operations Manager Mr. Michael Martz, Manager
Contact Information
Customer Contact: Mr. Rasheem Ali, Operations Manager
Principal: Mr. D.S. Vance, Operations Manager
Business Category

Pen Pal Lists Personal Services


Customer Review Rating plus BBB Rating Summary

Non Stop Connections has received 2.32 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.