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BBB Accredited Business since

Weiss Movers & Storage, Inc.

Phone: (216) 475-3377 Fax: (216) 581-9411 21010 Miles Pkwy, Cleveland, OH 44128 View Additional Email Addresses http://www.weissmovers.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Weiss Movers & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Weiss Movers & Storage, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Weiss Movers & Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: June 27, 1978 Business started: 01/01/1954 in 0 Business incorporated: 01/10/1986 in OH
Type of Entity

Corporation

Business Management
Ms. Ingrid Halpert, President, Human Resources Mr. Ryan Novak, Secretary/Treasurer
Contact Information
Principal: Ms. Ingrid Halpert, President, Human Resources
Business Category

Movers Moving Services - Labor & Materials Storage Units - Household & Commercial Packaging Service

Industry Tips
Moving Household Goods in Ohio

Additional Locations

  • 21010 Miles Pkwy

    Cleveland, OH 44128 (216) 475-3377

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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BBB Complaint Process

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Additional Email Addresses

  • - eQuote
  • - Customer Service
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Complaint Detail(s)

1/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I scheduled to have 2 movers at the rate of $95.00 per hour to move me from my apartment. Instead, Weiss Movers sent over 3 movers at the rate of $135.00 per hour without any notification nor approval from me. I have spoken with ******, the owner, and asked for a reimbursement for the difference between the $95.00 per hour and the $135.00 per hour but she refused. Also, their movers were 35 minutes late for the scheduled arrival time, and when they were finished, they did not ask me to check the contents of the truck to verify that they had removed all of my contents. (I did ask them 3 times if all of my items were removed from the truck.)This is bad business for Weiss Movers to make a significant change by adding an additional cost to the customer without prior approval.

Desired Settlement: I would like a refund of $120.00 since I did not request to have 3 men for my move.

Business Response:

December 31, 2012

Ms ***** ******

Dispute Resolution Specialist JA

The Better Business Bunreau

2800 Euclid Avenue, 4 Floor 310

Cleveland, Ohio 44115-2408

Complaint ID *******

Dear Ms ******,

I have enclosed paperwork relating to Ms *********'s move on Saturday November 17, 2012.

Ms ********* did request two (2) movers to complete her move, we did send three (3) men, and yes the rate

is different so is the duration of the move. 3 movers completed her move in 3.5 hours costing her $627.50, 2

movers would have completed her move in perhaps S hours costing her $590.00-this is an estimate. I

refunded to her $100.00-just because she was so unhappy. She did tell me that the guys did not invite her up

into the truck, there is always an insurance issue of a customer walking up the walk board, and I believe the

weather was inclement. I understand she may have felt thwarted but there were no missing items. As a

matter of fact, as a parting shot to me, she told me the fabric under her couch and love seat had come

unstapled, with no hesitation I sent her a serviceman to take care of said issue. I really had no idea if this

happened on our move or if an animal or her vacuum did the damage.

I believe Weiss Movers took care of Ms *********'s move in a professional and business like manner. If you

have questions please direct them to me.

Wishing you “Peace” in 2013.

****** *******, Pres

FBE, SBE and EDGE Certi?ed

www.weissmovers.com

P.U.C.O. 249-HG

Serving the Moving Needs of Northeast

Ohio for Over 50 Years!

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved